AMY SEWARD-RUSSELL

Responsibilities:

• Manage multiple social media platforms, ensuring a consistent brand voice and message.
• Monitor social media trends and emerging platforms, adopting new strategies to stay ahead of competition.
• Successfully built loyal followings by consistently sharing valuable content that resonated with all target audience.
• Optimized posting schedules based on platform-specific analytics to maximize content visibility.
• Provide exceptional customer service through timely and thoughtful responses to user comments and messages.
• Implemented content calendar to ensure timely and organized posting across all channels.
• Curate a selection of vintage and unique items to sell within the boutique.
• Manage inventory, pricing, and merchandising to maximize sales.
• Provide personalized customer service and build relationships with clients.
• Collaborate with the antique store owner to coordinate promotions and events.
• Handle all aspects of business operations, including bookkeeping and vendor relationships.
• Contributed creative input on marketing materials used throughout the boutique including social media, in-store signage, and promotional flyers.
• Actively participated in staff meetings, sharing ideas for improving store performance and discussing best practices among colleagues.
• Maintain accurate financial records, including sales reports, expense tracking, and budget management.
• Manage inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.

Achievements:

• Increased boutique sales by 40% over 6 months.
• Developed a loyal customer base through effective marketing and service.
• Successfully organized Dollar Day Outside sales that drew in over 100 attendees.
  
  
  

• Contribute to development and execution of Operations/Order fulfillment Business Plan and its strategic objectives
• Define Customer requirements and translate into physical demand
• Interface with sales Operations and Customer to implement and resolve services issues related to: product availability, accurate sales forecasting, and demand variability to shape future service level improvements
• Create Sales Orders, Confirm Sales Orders with Customers, Review and Update Flexible Planning, Backlog Management, Communicate Delivery Dates to Customers, Request credit checks and provide customer order status
• Provide timely and accurate information to incoming customer order status and product knowledge request
• Process returns, debits, credits, product transfers, post orders, invoice orders, coordinate warranty and sample processes as established by department policies and procedures
• Maintain customer master data updates in SAP
• Weekly accounting/collections meetings and following up with customers
• Provide timely feedback to company regarding service failures or customer concerns
• Update and maintain daily reports (ie: shipping log, open purchase orders, inventory projections and customer releases)
• Provides technical information as needed
• Vendor Management using customer Portals & SAP Operational system. Managed over 200 accounts daily.
• Assisted with order management and purchasing decisions, optimizing inventory levels to meet demand while minimizing overstock.
• Maintained accurate records of all transactions, ensuring data integrity within company's order management system.
• Integrated order management with other software packages to achieve superior picking, shipping and manifest system
• Received orders from customers and input into order management system
• Collaborated with other supervisors to establish cohesive strategies for meeting company-wide objectives related to order management processes

• Managed customer concerns and provided timely resolution to ensure quality service
• Processed customer orders via EDI workflow process and SAP applications
• Consistently communicated with Sales Reps., Buyers, Brokers, Bid department to determine pricing and product availability
• Audited all credits, bill backs and returns to ensure 100% invoice accuracy
• Researched and analyzed each situation to determine best customer options
• Worked closely with Marketing, Logistics, and Inventory Planning to meet all customers needs
• Vendor Management.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution
• Performed duties and provided service in accordance with established operating procedures and company policies