Amy Shadrick
Front Royal
Summary
Dynamic Benefits Program Supervisor with a proven track record at Warren County Department of Social Services, excelling in staff training and operational leadership. Enhanced service delivery through strategic planning and effective team oversight, resulting in improved client outcomes and reduced turnover. Skilled in program management and fostering a collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Benefits Program Supervisor
Warren County Department of Social Services
09.2024 - Current
- Supervised daily operations of social services programs, ensuring compliance with state regulations.
- Coordinated training sessions for new staff, enhancing team knowledge and service delivery.
- Assisted in developing program policies, contributing to improved service outcomes for clients.
- Monitored client case files for accuracy, ensuring timely updates and adherence to guidelines.
- Evaluated program effectiveness through data analysis, recommending adjustments for improvement.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Mentored junior staff members, providing guidance on best practices while nurturing their professional growth trajectories over time.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
- Coached team members on productivity strategies to accomplish challenging goals.
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
Benefits Program Specialist
Warren County Department of Social Services
01.2020 - 09.2025
- Assisted clients in navigating benefit program applications and eligibility requirements.
- Collaborated with team members to streamline workflow processes for efficient service delivery.
- Maintained accurate records of client interactions and benefit program statuses in database systems.
- Responded promptly to inquiries regarding benefit options, fostering positive client relationships.
- Conducted initial assessments to determine client needs and recommend appropriate services.
- Trained on relevant software tools for tracking benefits and managing case documentation.
- Serves as lead worker and assists supervisor by conducting program training for staff, reviewing case files and providing back-up supervision of staff; Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases;
- Supported implementation of new procedures aimed at enhancing service quality and efficiency.
- Participated in team meetings to discuss challenges and propose solutions for improved operations.
Accounting Assistant
Atlantic Building Supply
09.2019 - 09.2020
- Reconciled accounts payable and receivable to ensure accurate financial reporting.
- Managed vendor relationships, facilitating timely payments and resolving discrepancies.
- Processed journal entries and maintained general ledger accuracy on a daily basis.
- Assisted in month-end closing procedures, ensuring compliance with accounting standards.
- Developed and implemented filing systems for financial documents to enhance organization.
- Analyzed financial data to identify trends and provide insights for management decision-making.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
Instructional Assistant
Warren County VA Schools
08.2017 - 09.2019
- Supported classroom activities by preparing instructional materials and resources for educators.
- Assisted in implementing individualized education plans (IEPs) to meet diverse student needs.
- Monitored student progress, providing feedback and encouragement to promote engagement.
- Collaborated with teachers to develop lesson plans that align with curriculum standards.
- Organized and maintained classroom environments conducive to learning and development.
- Facilitated small group instruction, enhancing comprehension of subject material among students.
- Trained new instructional assistants on best practices for classroom management and support techniques.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Office Manager
Hinckley Shepherd & Norden
03.2016 - 08.2017
- Streamlined office operations, enhancing workflow efficiency and reducing overhead costs.
- Developed and implemented office policies, improving compliance and operational consistency.
- Managed scheduling and coordination of meetings, ensuring optimal time management for executives.
- Oversaw inventory management, maintaining supplies to support uninterrupted business functions.
- Coordinated vendor relationships, negotiating contracts that resulted in cost savings for office supplies and services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Education
High School Diploma -
Stonewall Jackson High
Manassas06-2000
Skills
- Staff training
- Staff development
- Document management
- Strategic planning
- Training facilitation
- Operational leadership
- Staff training experience
- Reporting requirements understanding
- Strategic planning expertise
- Program management
- Staff evaluation
- Team oversight
- Office administration
- Financial administration
- Report generation
- Eligibility determination
Certification
Book Keeping Certification
Timeline
Benefits Program Supervisor
Warren County Department of Social Services
09.2024 - Current
Benefits Program Specialist
Warren County Department of Social Services
01.2020 - 09.2025
Accounting Assistant
Atlantic Building Supply
09.2019 - 09.2020
Instructional Assistant
Warren County VA Schools
08.2017 - 09.2019
Office Manager
Hinckley Shepherd & Norden
03.2016 - 08.2017
High School Diploma -
Stonewall Jackson High