Amy Shaffer

This case management position consists of assisting array of people with many different concerns. If it would be D&A working with Single County Authority or assisting with linking counseling or impatient facility but not limited to. Seeking housing, budgeting, applying for SS benefits (currently working to become SOAR representative ), collaborating with landlords, applying for jobs, building resumes and building relationships with employers. Also, mental health care and medication management. Along with many other aspect.

Collaborate with hospitals , nursing homes, law enforcement, career link, jail, probation, attorneys etc.

• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
• Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Coordinated essential services for clients, resulting in improved overall Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.

With 29 years serving mental Health/Intellectual Disabilities has given much experience with a diverse population. I have held many job titles throughout my 29 years within the agency along with Minimal Supervision, supervisor position, emergency on call, Supportive Housing, Family Living Program, Residential Group Homes, Supervisor and Medical Case Worker. Home and Community, CERT Community Emergency Response Team, Employee activities group organizer for moral. It has assisted me with managing other needs in such dynamic conditions and adapting to many needs of care. Building much repertoire with agencies and community.

• Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
• Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
• Worked fast to complete tasks and meet daily deadlines. Service plans and same day next day guidelines.
• Obeyed state regulations and guideline's.
• Completed ISP / Medical guidelines for group homes (medical case worker)
• Assisted with all county assistance forms and filling.
• Job assistance and coaching
• Finding and applying for affordable appropriate housing to successfully maintain independence.
• Integration and developed community and in house activities for consumers
• Assessed consumers from state facilities to live in a community setting.
• Emergency on call: state reporting medication certified and reported errors filled reporting within in said timelines. Police involvement and 302 admissions.
• Mandated reporter
• Certified investigator for abuse reporting (in past)
• Assisted individual with all medical appointment and documentations and maintain medication's.
• Assisted with budgeting or obtaining a payee services.

Part-Time

Being family of Military employed and volunteered

Worked parties, kitchen and sold gambling for bingo.

This is a 8 bed facility for individuals with individuals with Intellectual disabilities.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• State regulated ICFMR facility
• Completed daily activities and goals

Also worked at Pritts Center owned and operated by Valley.

Assisted individuals with daily goals in learning.

Reading. Writing. Counting. Developmental Skills