Amy Shamblin
Ripley,WV
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
17
17
years of professional experience
Work History
Office Manager
Appalachian Distillery
Ripley, WV
07.2013 - 07.2015
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Set up POS for store front
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Sourced vendors for special project needs and negotiated contracts.
- Arranged corporate and office conferences for company employees and guests.
Phlebotomist
Thomas Memorial Hospital
South Charleston , WV
05.2013 - 05.2014
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Obtained blood specimens by performing venipunctures and finger sticks around 50 times per day.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
Commercial Insurance Advisor
City Insurance Agency
Ripley, WV
09.2010 - 09.2011
- Reviewed, shopped and processed renewals.
- Explained detailed policy concepts in easy-to-understand terms.
- Offered detailed information about products and binding coverage.
- Provided advice, answered queries and escalated complaints to management.
- Received inbound phone calls and electronic quote submissions.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Calculated premiums and established payment methods for sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
- Remained impartial in order to advise clients based on circumstances.
- Identified and solicited sales prospects in agency databases.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Insurance Agency Owner
Millcreek Insurance Agency Inc
Ripley, WV
09.1997 - 09.2010
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Employed prompt decision-making and in-depth research to resolve issues.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- Created and monitored promotional approaches to increase sales and profit levels.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Learned and remained updated on statutory requirements and regulations.
- Input income and expense details into database to track business finances and address variances.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Provided outstanding coaching to employees to boost productivity.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Built and deployed operational procedures, training programs and administrative systems to handle needs.
- Maintained motivated and well-paid sales team by calculating commission payments on time.
Education
Phlebotomy
Kanawha Valley Community And Technical College
Charleston, WV04.2013
High School Diploma -
Ripley High School
Ripley WV05.1996
Skills
- Agency Management System
- Staff Training
- MediTech Software
- Preparing Proposals
- Profit and Loss Statements
- Sales Tax Filings
- Year-End Reconciliation
- Microsoft Publisher
- Intuit QuickBooks
- Payroll Administration
- Income Statements
- Skilled in Microsoft Office
Timeline
Office Manager
Appalachian Distillery
07.2013 - 07.2015
Phlebotomist
Thomas Memorial Hospital
05.2013 - 05.2014
Commercial Insurance Advisor
City Insurance Agency
09.2010 - 09.2011
Insurance Agency Owner
Millcreek Insurance Agency Inc
09.1997 - 09.2010
Phlebotomy
Kanawha Valley Community And Technical College
High School Diploma -
Ripley High School
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