AMY SHAPER

• Other Products oversight, collaborating with many internal entities to provide support to markets, guidance for compliance, marketing, training, E&O, AML certification, payment Issues/audits, Government regulation changes, and more
• Contracted with GTL for replacement FPP products Developed strategies for agent contracting, training and sales presentations resulting in over 100k applications and 34M annualized premiums in the 10 yr. relationship with the carrier.
• Instrumental in developing Other Products SharePoint site and partnered with Training to develop Training module
• Assumed ownership as the Program Lead/SME of the Health Risk Assessment (HRA)Program. Instrumental in project to transition survey/vendor partnering with all Sales channels to provide training and guidance for access to survey portal and pay issues.
• Implemented communication plan for survey transition.
• Collaborate with Clinical, Training, Compliance, Reporting, IT, and Stakeholder Teams for program continuity and optimization, as well as Vendor relationship Mgr. for internal/external agents
• Manage HRA support mailbox and work closely with compensation teams to ensure proper and timely payments
• Manage vendor relationship with the SunFire team.
• Developed SharePoint site for the HRA and updated all P&P's, Training and documents related to HRA inclusive of the E2E process.

• Liaison/SME between Non-proprietary carriers and markets for Other Products
• Manage relationship between MPoint and Partners Advantage/direct carrier relationships while assuming all carrier contracting, due diligence research, agent appointment & contracting, new business submission & commission issues
• Instrumental in maintaining data inclusive of all available products; proprietary and non, products/comp

rates and training/research & investigate agent issues

• Implemented non-proprietary reporting for corp.distro., as a collaborative effort with process Mgrs.
• Responsible for Agency E&O renewal process with Internal Risk Team
• Assigned as SME for MedSupp project.
• Navigate ADS/CDS, PMT.

• Process refunds, reconciliations, maintain patient accounts in Medicare division, research cash posting discrepancies, maintain unbilled exception reports, process credits on termed and aged reports, on ESRD team for bailout for Med Recon, assist QA for backend enrollment & refunds, process pending automated enrollments
• Knowledgeable with PBS, CI, & CCP2.

• Responsible for Individual and Corp. tax assembly, payroll and financial statements
• Instrumental in billing, data entry, filing, office mgt., and client services.

• Responsible for planning, staffing, training, and execution of all operational priorities within a $78 mil annual volume facility
• Promoted 3 times
• Responsibilities included: receipt flow, inventory control, expense management, facility & risk management, cash office management, logistical planning, training & development, customer service and various managerial duties.

• Sales Manager in #1 volume store
• Managed Men’s & Women's division; promoted 3 times in 3 yrs - 5.5 million annual volume –18 departments (achieving a 19.5 % increase)
• Achieved #1 Sales Manager Award within region.