Amy Shaw
Smithfield,NC
Summary
I deliver exceptional residential and commercial cleaning services, as demonstrated by my success as a Subcontractor for Homeaglow, where I earned a 4.9-star rating based on 74 reviews. My expertise in deep cleaning and customer relationship management, coupled with a proven track record in scheduling and team training, highlights my ability to exceed client expectations and maintain high standards of service. I am comfortable working with minimal supervision and taking ownership of my responsibilities. I am seeking a challenging role in the cleaning industry where I can leverage my skills and experience to contribute to a successful team.
Overview
5
5
years of professional experience
Work History
Subcontractor
Homeaglow
12.2022 - Current
- Delivered high level of service to all customers
- Provided comprehensive residential cleaning services as an independent contractor for HomeGlow, completing 149 appointments, including 81 repeat clients, and earning a 4.9-star average rating based on 74 reviews (73 five-star, 1 four-star). Specializing in deep cleans and move-in/move-out services within the Raleigh area. Independently managed client scheduling, communication, and ensured high-quality results using my own cleaning supplies and equipment.
Cleaner
Wilmington Vacation Homes
10.2019 - 01.2022
Managed and prepared Airbnb properties for Wilmington Vacation Homes, ensuring seamless guest experiences. Led a team of cleaners, provided training to new hires, and maintained high standards of cleanliness and property readiness. Demonstrated initiative by collaborating with the manager to develop and implement employee orientation procedures and contributing significantly to the creation of the employee handbook.
Education
High School Diploma -
East Wake High
Wendell, NCSkills
-Cleaning Expertise: Deep Cleaning, Move-In/Move-Out Cleaning, Airbnb Cleaning, Residential Cleaning, Commercial Cleaning and, Sanitizing/ Disinfecting
-Customer Service: Client Communication, Customer Relationship Management (CRM), Customer Satisfaction, Problem Resolution, Handling Client Requests
-Business Operations: Scheduling, Time Management, Inventory Management ,Billing and Record Keeping
- Attention to Detail: Time Management, Physical Stamina, Reliability, Punctuality, Dependability, Adaptability, Self-Management, Independent Work, Teamwork and Training new hires
Timeline
Subcontractor
Homeaglow
12.2022 - Current
Cleaner
Wilmington Vacation Homes
10.2019 - 01.2022
High School Diploma -
East Wake High
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