Shaw Amy
Orwell,OH
Summary
Personable and organized with strong ability to manage and maintain records efficiently, ensuring accuracy and confidentiality. Possesses solid understanding of data entry and file management systems, adept at using office software and technology. Committed to maintaining order and accessibility, contributing to streamlined and effective records management process.
Overview
3
3
years of professional experience
Work History
Records Clerk
Chardon Police Department
Chardon, OH
07.2023 - Current
- Organize and maintain accurate records in digital filing systems.
- Follow established policies and procedures to maintain compliance with regulations.
- Maintain a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
- Assist with data entry to ensure timely updates of documentation.
- Process incoming and outgoing mail efficiently for records management.
- Safeguard sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Collaborate with team members to streamline document retrieval processes.
911 Dispatcher
Chardon Police Department
Chardon, OH
07.2022 - 06.2023
- Monitored emergency calls, assessing situations to prioritize responses effectively.
- Coordinated communication between first responders and callers to ensure efficient information relay.
- Utilized CAD software to log incidents and dispatch resources promptly.
- Provided guidance to callers during emergencies, maintaining calm and clarity under pressure.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
Education
High School Diploma -
Maplewood High School
Cortland, OHSkills
- Filing systems expertise
- Records management
- Phone answering
- Data entry
- Fast learner
- Interpersonal communication
- Attention to detail
- Multitasking
- Critical thinking
- People person
- Active listening
- Effective communication
Timeline
Records Clerk
Chardon Police Department
07.2023 - Current
911 Dispatcher
Chardon Police Department
07.2022 - 06.2023
High School Diploma -
Maplewood High School