Amy Sheahan
Fox River Grove,IL
Summary
Sales Support Manager at McNichols Company with proven success in enhancing customer satisfaction and loyalty. Developed effective training programs and optimized operations through strong problem-solving and multi-tasking skills. Focused on fostering client relationships and contributing to organizational success.
Overview
12
12
years of professional experience
Work History
Sales Support Manager
McNichols Company
Fox River Grove, IL
05.2019 - Current
- Operated multi-phone line software to answer calls from various locations without voicemail.
- Maintained accurate records of all client interactions using CRM -Salesforce software.
- Created and executed training program for Customer Sales Assistance team.
- Daily manage functions of Customer Sales Assistance team, enhancing efficiency.
- Guided Customer Service Assistance team by implementing training programs and offering resources to elevate skills and explore growth prospects.
- Established an effective logistics team to plan and supervise daily operations while facilitating warehouse team.
- Optimize daily shipment scheduling across various portals while assessing and tracking all shipments.
- Resolved escalated customer issues promptly and professionally manner via phone or email.
- Developed customer relationships to enhance satisfaction and loyalty while providing exceptional sales service.
- Implemented support initiatives for Sales team to improve service delivery.
- Accurately entered Custom purchase orders for vendors and outside processors.
Client Service Coordinator
Veterinary Specialty Center
Buffalo Grove, IL
12.2013 - 05.2019
- Oversaw multi-phone line operations in fast-paced call center, addressing an average of 90 calls per day.
- Maintained accurate records of client interactions in order to track trends in customer satisfaction levels.
- Scheduled and confirmed appointments based on customer availability.
- Managed and updated client account information to ensure accuracy and currency.
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Developed strategies for dealing with difficult customers while maintaining a professional demeanor.
- Developed strong relationships with clients through regular contact and follow-up communication.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Applied Science - Web Graphic Design
DeVry University
2011
Skills
- Customer support expertise
- Training development
- Critical thinking abilities
- Attention to detail
- Creative problem solving
- Verbal and written communication
- Microsoft Office tools
- Logistics management
- Shipment tracking
- Records management
Document digitization
Timeline
Sales Support Manager
McNichols Company
05.2019 - Current
Client Service Coordinator
Veterinary Specialty Center
12.2013 - 05.2019
Associate of Applied Science - Web Graphic Design
DeVry University
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