Amy Sheehan
Ludlow
Summary
A seasoned Store Manager at Dunkin' Donuts Franchising, I excel in optimizing store operations and elevating customer satisfaction. Leveraging skills in retail inventory management and problem-solving, I've significantly enhanced store efficiency and team performance. My leadership has fostered a supportive environment, reducing employee turnover and driving sales growth through strategic initiatives and customer service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
Dunkin' Donuts Franchising
06.2014 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Education
High School Diploma - General Studies
Rutland High School
Rutland, VT06.1997
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Friendly and positive
- Cash management
- Retail inventory management
- Shift scheduling
- POS systems
- Supply ordering
- Sales expertise
- Accurate cash handling
- Strategic thinker
- Bank deposit procedures
- Bank and safe deposits
Certification
Serve safe
Timeline
Store Manager
Dunkin' Donuts Franchising
06.2014 - 03.2025
Serve safe
High School Diploma - General Studies
Rutland High School
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