Amy Shelp
Waterford,CA
Summary
Organized Dental Assistant providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Positive and caring individual with solid foundation in dental health principles and patient care. Extensive knowledge of dental procedures and infection control protocols, coupled with proficiency in dental radiography and patient scheduling. Committed to enhancing patient experience and contributing to smooth and efficient dental practice.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dental Assistant/Dental Receptionist
Leland H. Lee, D.D.S
07.2007 - Current
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor. Explained treatment procedures and instructed patients on home care guidelines.
- Maintained appointment scheduling for consultations, hygiene visits, post operative visits and surgical visits.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties during examinations and periodontal surgeries.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
Dental Assisting
Galen School of Medical And Dental Assisting
Modesto, Ca05-2005
High School Diploma -
Waterford High School
Waterford, CA06-2004
Skills
- Appointment scheduling
- Dental radiography
- Instrument sterilization techniques
- Patient relations
- Treatment room breakdown
- Inventory management
- Patient care coordination
- Insurance billing
- Chairside assistance
Certification
- Basic Life Support Certification (BLS) - American Heart Association or Red Cross.
- Assistant Sedation and Anesthesiology course
- OSHA Certified
- Radiation Health and Safety Certification.
Timeline
Dental Assistant/Dental Receptionist
Leland H. Lee, D.D.S
07.2007 - Current
Dental Assisting
Galen School of Medical And Dental Assisting
High School Diploma -
Waterford High School
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