Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Sheppard

Bridgeton

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

23
23
years of professional experience

Work History

Accounts Receivable Manager

Henderson Aquatics
05.2020 - Current
  • Oversaw accounts receivable operations to ensure timely collection of outstanding payments.
  • Implemented process improvements that enhanced efficiency in invoice processing and customer communications.
  • Led reconciliation efforts to maintain accuracy in financial records and reporting.
  • Collaborated with sales teams to resolve discrepancies and improve customer satisfaction regarding billing inquiries.
  • Managed relationships with clients, fostering open communication to facilitate payment resolution and retention.
  • Analyzed aged receivables reports to identify trends and address collection issues proactively.
  • Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
  • Ensured timely payments from clients through effective communication and proactive followups.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Implemented new collection strategies that led to the recovery of lost revenue.
  • Analyzed aging reports and provided recommendations for improving collections efforts.

Direct Support Professional

Public Partnerships
02.2017 - Current
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
  • Coordinated with families and other caregivers, ensuring cohesive approach to client support.
  • Monitored and reported changes in clients' health and well-being, enabling timely interventions.
  • Provided emotional and practical support to individuals, fostering positive and supportive living environment.
  • Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Developed strong rapport with clients, facilitating trust-based relationship for effective support.
  • Organized and participated in recreational activities, contributing to vibrant community life for residents.
  • Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.

Assistant Manager, Customer Service

Carmelo's Ristorante Italiano
04.2002 - 07.2019
  • Led team in delivering exceptional customer service, fostering a positive dining experience.
  • Mentored new employees on company policies and best practices for customer interaction.
  • Streamlined communication processes between front-of-house and kitchen staff, improving order accuracy.
  • Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.
  • Reduced wait times for customers through efficient task delegation and resource allocation.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Direct Support Professional

Easter Seals
04.2013 - 02.2018
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans for clients.
  • Advocated for client needs during team meetings, promoting person-centered approaches and effective communication.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Transported clients to medical and dental appointments to provide support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
  • Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Assist with daily living needs such as feeding, grooming, and toileting.

Factory Worker

Henderson Aquatics
02.2011 - 04.2013
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
  • Collaborated with team members to meet daily production quotas, promoting a positive work environment.
  • Carefully packaged finished products and prepared for shipment.
  • Adapted to changing production schedules and priorities, demonstrating flexibility and a strong work ethic in meeting company objectives.
  • Picked and packed orders.
  • Cut materials on Gerber Machine.

Guest Service Representative

Target
11.2010 - 04.2011
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Driver/Aide

South Jersey RMC Adult Day Care
06.2008 - 03.2010
  • Assisted clients with maintaining proper hygiene, eating, and daily activities.
  • Picked clients up from home to bring to Adult Day Care and returned home at end of program.
  • Drove clients to doctor appointments, shopping, and activities.
  • Took clients for walks.
  • Helped clients create arts and crafts.

Direct Support Professional

Vineland Developmental Center
02.2007 - 06.2008
  • Provided daily living assistance to individuals with developmental disabilities, enhancing quality of life and independence.
  • Monitored client progress, ensuring adherence to therapeutic goals and timely adjustments as needed.
  • Maintained accurate documentation of client activities and behaviors, facilitating compliance with regulatory standards.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.

Front End Associate

Lairson Electronics
07.2005 - 02.2007
  • Enhanced customer experience through effective communication and product knowledge.
  • Implemented efficient checkout processes, reducing wait times for customers.
  • Resolved customer complaints promptly, improving overall satisfaction ratings.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases and locate items.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Fixed mobile phones.

Education

Bridgeton High School
Bridgeton
06-2004

Skills

  • Collections expertise
  • Financial records and reporting
  • Transaction processing
  • Time management
  • Client support
  • Compassionate caregiving
  • Customer service
  • Active listening
  • Customer relations

Timeline

Accounts Receivable Manager

Henderson Aquatics
05.2020 - Current

Direct Support Professional

Public Partnerships
02.2017 - Current

Direct Support Professional

Easter Seals
04.2013 - 02.2018

Factory Worker

Henderson Aquatics
02.2011 - 04.2013

Guest Service Representative

Target
11.2010 - 04.2011

Driver/Aide

South Jersey RMC Adult Day Care
06.2008 - 03.2010

Direct Support Professional

Vineland Developmental Center
02.2007 - 06.2008

Front End Associate

Lairson Electronics
07.2005 - 02.2007

Assistant Manager, Customer Service

Carmelo's Ristorante Italiano
04.2002 - 07.2019

Bridgeton High School

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