Summary
Overview
Work History
Education
Skills
Timeline
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Amy Shockman

Captain Cook,HI

Summary

Highly organized and personable server with experience providing exceptional customer service in a variety of establishments.

Overview

17
17
years of professional experience

Work History

Vacation Rental Caretaker

KonaZona Coffee Farm
Holualoa, HI
11.2021 - Current
  • Clean and maintain four vacation rentals
  • Track inventory and stock supplies for guests' stay.
  • Wash and change all linens and towels.

Cocktail Server

The Royal Kona Resort
Kailua Kona, HI
04.2023 - 10.2024
  • Assisted guests, described menu items, coordinated food service, and ensured guest satisfaction through attentive service and effective communication.
  • Efficiently managed assigned table sections, including the pace and experience of each guest, following Royal Kona Resort standards.

Lead Server

Bongo Ben's Island Cafe
Kailua-Kona, HI
03.2017 - 03.2020
  • Lead responsibilities included opening restaurant, controlling the flow of service staff, providing FOH customer service support, as well as, managing a full table section.

Server

Habanaro's Grill
Kailua-Kona, HI
09.2015 - 03.2017
  • Provided guests with knowledge of daily fresh preparations, while touring the Mexico City food fare.
  • Assisted customers in order selection, recommended specific menu items, and ensured promp and accurate service.

Server/Bartender

Fort George Brewery & Public House
Astoria, OR
03.2011 - 01.2015
  • Assisted guests by providing knowledge of taster flight presentation of Brewery's 8 house beers, an average of 30 seasonal/occasional's as well as, daily fresh preparations in a high volume craft brewery and public house.
  • Performed food preparation duties such as salads and desserts, changing kegs, and keeping accountability for clean and safe work areas.

Server

The Beach House
Laguna Beach, CA
07.2007 - 06.2010
  • Assisted guests with knowledge of menu items, as well as, daily fresh catch fish preparations
  • Increased check average by promoting appetizers, specials, spirit, wine and beer selections.
  • Performed open and closing duties, which include setting up and breaking down stations, polishing silverware and glassware, and reconciling paperwork post shift.

Education

Associate of Arts -

Green River Community College
Auburn, WA
06.1993

Skills

  • High Volume Dining
  • Point of Sale (POS) System Operations
  • Strong Work Ethic
  • Efficient and strong multitasking skills

Timeline

Cocktail Server

The Royal Kona Resort
04.2023 - 10.2024

Vacation Rental Caretaker

KonaZona Coffee Farm
11.2021 - Current

Lead Server

Bongo Ben's Island Cafe
03.2017 - 03.2020

Server

Habanaro's Grill
09.2015 - 03.2017

Server/Bartender

Fort George Brewery & Public House
03.2011 - 01.2015

Server

The Beach House
07.2007 - 06.2010

Associate of Arts -

Green River Community College

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