Amy Short
Receptionist
Kenly,NC
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 15 years. Astute Medical Administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multi-tasking abilities. Skilled at typing correspondence and managing files. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Practice Point appointment scheduling system to manage over 75 to 100 patients weekly. Organized and accurate in managing patient flow. Hardworking Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
22
22
years of professional experience
Work History
Medical Receptionist
Allergy & Asthma Specialty Group
Rocky Mount, NC
10.2021 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized paperwork such as charts and reports for office and patient needs.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Delivered timely and accurate charge submissions.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Adhered to established standards to safeguard patients' health information.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies and billing office.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Familiar with Athena EMR system
Medical Receptionist
Wilson Family Practice Center
Wilson, NC
11.2012 - 10.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Completed and filed financial documentation for accounting purposes.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Verified signatures and checked medical charts for accuracy and completion.
- Used Practice Point Manger to input information into computerized patient record system.
- Applied charges and updated patient records by using Practice Point Manger
- Familiar with ICD 10 CPT and Diagnosis codes
Nanny
Heather Short. Karen Mathison And Amber Bailey
Lucama, NC
08.2005 - 10.2012
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Played games, worked on puzzles and read books to young children.
- Engaged with children on age-appropriate level.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Taught children everyday skills and language.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Medical Records Clerk
Wilson Family Practice Center
Wilson, NC
04.2000 - 08.2005
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient records in compliance with security regulations.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Gathered patient information by collecting demographic information from variety of sources.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Input data into computer programs and filing systems.
- Maintained accuracy, completeness and security for medical records and health information.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Maintained database for storage and retrieval of medical records.
- Followed exact procedures for handling transfers and other releases of medical records.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Accurately pulled patient records for upcoming appointments and procedures, typically within 1-hour period.
- Secured medical records against loss or unauthorized access.
- Processed patient admission and discharge documentation.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Created new physical and computer-based files.
- Utilized Practice Point Manger to manage and confirm patient data, such as insurance, demographic and medical history information.
- Posted billings to medical insurance providers.
- Prepared and processed forms for government healthcare programs.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Used correct diagnosis-related groups based on patient encounter details.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Compiled, abstracted and coded patient data using classification manuals and standard systems.
Education
GED -
Wilson Technical Community College
Wilson, NC05.1997
Skills
- Equipment Troubleshooting and Maintenance
- Invoice Preparation
- Preparing Treatment Rooms
- Advising Patents
- Critical Thinking
- Organization and Time Management
- Front Desk Operations
- Patient Data Processing
- Bookkeeping Support
- HIPAA Guidelines
- Medical Report Preparation
- Insurance Claims
- Data Entry Software
- Office Supplies and Inventory
- Medical Recordkeeping
- Reminder Calls
- Call Transfers
- Information Assurance
- Medical Records Verification
- Patient Correspondence
- Patient Eligibility Requirements
- Patient Referral
- CPT Coding
- Patient Billing
- Checking Patient Details
- Patient Reception
- Office Management
- Patient Health Information Access
- Computer Proficiency
- Schedule Dissemination
- Regulatory Documentation
- Medical Records and Documentation
- Reading Comprehension
- Monthly Inventory
- Benefits Verifications
- Pharmacy Correspondence
- Documentation Review
- Teamwork and Collaboration
- Reactions Awareness
- Payment Scheduling and Collection
- Maintaining Financial Records
- Adaptable and Flexible
- Creative Thinking
- Message and Report Transcription
- Appointment Booking
- Complex Problem-Solving
- Staff Leadership
- Payment Plan Options
- Calendar and Appointment Management
- Team Goals
- Creative Solutions
- Order Purchasing
- Patient Database Maintenance
- Accounts Payable and Accounts Receivable
- Office Coordination
References
Pamela Letchworth : 252-206-6837
Rev. David List : 252-299-1781
Donna Varnell : 252-299-3083
Wendy Godwin : 252-236-1406
Paula Cobb : 252-230-0833
Timeline
Medical Receptionist
Allergy & Asthma Specialty Group
10.2021 - Current
Medical Receptionist
Wilson Family Practice Center
11.2012 - 10.2021
Nanny
Heather Short. Karen Mathison And Amber Bailey
08.2005 - 10.2012
Medical Records Clerk
Wilson Family Practice Center
04.2000 - 08.2005
GED -
Wilson Technical Community College
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