Amy Shumaker
LaVale
Summary
Dynamic Unit Supervisor at the District Court of Maryland with advanced clerical expertise and a strong focus on customer service. Proven ability to lead teams, streamline operations, and enhance performance evaluations. Skilled in managing legal documents and multitasking effectively, ensuring efficient court operations and exceptional service delivery.
Overview
30
30
years of professional experience
Work History
Unit Supervisor Court Operations
District Court of Allegany County
Cumberland
10.2022 - Current
- Oversaw daily operations within court units to maintain functional efficiency.
- Facilitated hiring, orientation, and training of new employees to enhance team readiness.
- Conducted annual performance evaluations for staff to assess their progress and development.
- Payroll activities including approving requested leave and approving time cards.
- Verifications of dockets both Criminal/Traffic and Civil dockets.
- Recorded search warrants and returned warrants for accurate tracking.
- Close out the registers at the end of the day.
- This position is a dual role so I also do all the duties of a Courtroom clerk while being a Unit Supervisor.
Courtroom Clerk
District Court of Allegany County
Cumberland
07.2014 - Current
- Prepared dockets, transcripts, and bench time reports to support courtroom efficiency.
- Processed paperwork for cases, bail reviews, and domestic matters to ensure timely court proceedings.
- Contributed to special projects including caseflow management, record destruction, and work report compilation to enhance operational effectiveness.
Criminal/Traffic Clerk
District Court of Allegany County
Cumberland
08.2015 - 03.2018
- Prepared and processed legal documents, scheduled court dates, and compiled reports to ensure efficient court operations.
- Served as backup to Fiscal Clerk for Allegany and Garrett Counties, ensuring continuity of service during absences.
- Served as backup to the Fiscal Clerk for both Allegany and Garrett Counties.
Civil Clerk/Cashier/Domestic Violence Clerk
District Court of Allegany County
Cumberland
07.2014 - 08.2015
- Handled cashier duties while entering domestic violence cases to support case management.
- Prepared and processed documents and managed incoming and outgoing mail to ensure timely communication.
- Scheduled cases to facilitate efficient court proceedings.
Office Manager
Appliance Doctor
Frostburg
04.2001 - 07.2014
- Managed daily office operations and ensured efficient workflow for Appliance Doctor.
- Coordinated technician and customer schedules to optimize service delivery.
- Managed inventory and ordered supplies to ensure availability and prevent disruptions.
- Answered phone inquiries, scheduled appointments, submitted warranty claims, and processed payroll taxes to support office operations.
Travel Agent
Travelworld
LaVale
11.1995 - 04.2001
- Coordinated comprehensive travel services by arranging airline tickets, car rentals, hotels, and cruises.
- Designed customized travel itineraries for diverse client needs.
- Coordinated travel arrangements, including flights, accommodations, and transportation.
- Researched destinations to provide clients with up-to-date information and recommendations.
Education
Wilma Boyd School of Travel -
Wilma Boyd School of Travel
Pittsburgh, PA01.1990
Beall High School -
Beall High School
Frostburg, MD01.1989
Skills
- Court procedures knowledge
- Legal document comprehension
- Case management software
- Performance evaluation
- Staff training
- Organizational skills
- Ability to multitask
- Efficient
- 60 wpm typing speed
- Effective communication
- Attention to detail
- Customer service oriented
References
- Michael Mattingly 447 South Ridge Road Ridgeley, WV 26753 Retired Bailiff/State Trooper
- Jessica Johnson 18516 Creek Bottom Road Barton, MD 21521 Service Coordinator
- Karrey Rhodes Washington Street Cumberland, MD 21502 Retired Fiscal Clerk for Allegany County
Professional Overview
Motivated and reliable office administrative professional with 23 years of clerical work experience and 11.7 years of court experience.
Timeline
Unit Supervisor Court Operations
District Court of Allegany County
10.2022 - Current
Criminal/Traffic Clerk
District Court of Allegany County
08.2015 - 03.2018
Courtroom Clerk
District Court of Allegany County
07.2014 - Current
Civil Clerk/Cashier/Domestic Violence Clerk
District Court of Allegany County
07.2014 - 08.2015
Office Manager
Appliance Doctor
04.2001 - 07.2014
Travel Agent
Travelworld
11.1995 - 04.2001
Wilma Boyd School of Travel -
Wilma Boyd School of Travel
Beall High School -
Beall High School