Summary
Overview
Work History
Education
Skills
Timeline
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Amy Siegel

Alameda,CA

Summary

Dynamic professional with extensive experience at UDR, excelling in customer service and conflict resolution. Proven track record in enhancing guest satisfaction through effective communication and attention to detail. Skilled in travel itinerary planning, fostering strong relationships with clients and vendors to deliver exceptional experiences. Committed to anticipating needs and providing tailored solutions.

Overview

17
17
years of professional experience

Work History

Front Desk and Resident Service Specialist

UDR
San Francisco, CA
05.2019 - 06.2024
  • Resolved guest inquiries and complaints promptly to maintain high satisfaction levels.
  • Coordinated with housekeeping and maintenance to ensure room readiness for guests.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Resolved customer complaints promptly and efficiently.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Resolved conflicts between customers or staff members in a professional manner.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.

Travel Specialist

John Paul Group
San Francisco, CA
05.2007 - 05.2019
  • Coordinated travel arrangements for clients, ensuring seamless itineraries and experiences.
  • Managed booking systems to secure accommodations and transportation for travelers.
  • Assisted clients with travel inquiries, providing exceptional customer service and support.
  • Researched destinations, offering tailored recommendations based on client preferences.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Explained benefits of purchasing travel insurance with clients.
  • Developed relationships with hotels and airlines to ensure best pricing for customers.
  • Coordinated ground transportation to and from accommodations for clients.
  • Tracked client travel preferences and history to provide tailored travel advice.

Education

Associate of Arts - Fashion Buying and Merchandising

Fashion Institute of Technology
New York, NY

Skills

  • Customer service
  • Conflict resolution
  • Attention to detail
  • Effective communication
  • Relationship building
  • Travel itinerary planning

Timeline

Front Desk and Resident Service Specialist

UDR
05.2019 - 06.2024

Travel Specialist

John Paul Group
05.2007 - 05.2019

Associate of Arts - Fashion Buying and Merchandising

Fashion Institute of Technology

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