Amy Siegel
Alameda,CA
Summary
Dynamic Resident Services Specialist at UDR with a proven track record in enhancing resident satisfaction through effective conflict de-escalation and compliance monitoring. Skilled in organizing community events and fostering engagement, I excel in problem-solving and communication, ensuring seamless service delivery and strong resident retention.
Overview
5
5
years of professional experience
Work History
Resident Services Specialist
UDR
06.2019 - 07.2024
- Assisted residents with inquiries and requests, enhancing service delivery and satisfaction.
- Coordinated resident events and activities, fostering community engagement and participation.
- Supported administration of resident services through data entry and record management.
- Maintained up-to-date knowledge of policies and procedures to assist residents effectively.
- Facilitated communication between residents and management, addressing concerns promptly.
- Organized resources for resident programs, ensuring smooth execution of events.
- Developed informational materials for residents, improving awareness of available services.
- Collaborated with team members to streamline processes, enhancing operational efficiency in service delivery.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
Education
Fashion Buying And Merchandising
Fashion Institute of Technology
New York, NYSkills
- Conflict resolution
- Fair housing regulations
- Policy enforcement
- Compliance monitoring
- Maintenance coordination
- Dispute resolution
- Resident retention
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Verbal and written communication
- Call answering and routing
- Effective communication
- Active listening
- Resident satisfaction
- Self motivation
- Incident reporting
- Resourcefulness
Timeline
Resident Services Specialist
UDR
06.2019 - 07.2024
Fashion Buying And Merchandising
Fashion Institute of Technology
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