Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amy Sigman

Coppell,TX

Summary

Highly accomplished Director of Operations with extensive experience in leading complex operations.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

28
28
years of professional experience

Work History

Director Laboratory Operations

Parkland Health
04.2021 - Current
  • Areas of responsibility include Transfusion Services, Quality and Regulatory Compliance, Point of Care Testing, and laboratory services for all COPC and off campus locations.
  • Oversee the daily operations of the laboratory to ensure quality of results and regulatory compliance.
  • Maintain oversight of budget, staff development, staff engagement, planning, and overall processes.
  • Work on organizational initiatives with areas outside of the laboratory to improve patient care and improve overall processes.

Senior Director Laboratory Operations

Children's Health
10.2017 - 04.2021
  • Oversee the daily operations of the laboratory to ensure quality of results and regulatory compliance.
  • Maintain oversight of budget, staff development, staff engagement, strategic planning, and overall processes.
  • Work in collaboration as a system with Northern Market hospital leadership to ensure compliance and overall quality as a system.
  • Work on organizational initiatives with areas outside of the laboratory to improve patient care and improve overall processes.

Director Laboratory Operations

Children's Health
11.2014 - 10.2017
  • Oversee the daily operations of the laboratory to ensure quality of results and regulatory compliance
  • Maintained oversight of budget, staff development, strategic planning, and overall processes

Laboratory Quality Manager

Children's Health
10.2012 - 11.2014
  • Oversee the quality and compliance of the laboratory to ensure inspection readiness and coordinated off site inspections.
  • Worked to educate staff on inspection readiness and safety, performed audits, and worked with billing compliance.
  • Managed the daily operations of the point of care staffing and department.

Point of Care Testing Manager

Children’s Health
08.2007 - 10.2012
  • Managed the daily operations of the point of care staffing and department to ensure compliance and quality with all point of care testing
  • Oversee all aspects of the point of care testing program for multiple sights and over 2500 users of point of care testing.

Territory Manager

LABSCO
01.2007 - 08.2007
  • Over the South Texas Region for LABSCO, a laboratory distribution company
  • Job responsibilities included maintaining customer relationships and accounts, and approaching new physician offices to promote the company.

Point of Care Testing Coordinator

Christus St. Michael Hospital
06.2005 - 11.2006
  • Worked as the coordinator over the point of care testing program for the hospital laboratory as well as surrounding clinics.
  • Responsibilities included overseeing nursing staff on training, patient testing, quality control testing, and recertification on instrumentation used at the patient's bedside.
  • Other responsibilities included building relationships with nurses and physicians to work together in a professional manner as well as maintaining continuous communication with nursing managers and clinical coordinators to ensure regulatory requirements for point of care testing were met.

Medical Technologist

Med Select Southern Clinic
04.2001 - 06.2005
  • Worked as a medical technologist for a small group of providers performing numerous patient tests.
  • The position required close communication with the providers and nurses to ensure patient care needs were met.
  • Responsibilities included collecting patient samples as well as performing tests in the areas of Hematology, Serology, Urinalysis, and Chemistry.

Medical Laboratory Technician

Trinity Mother Frances Hospital
01.1998 - 01.2001
  • Worked as a medical laboratory technician in all areas of the lab including blood bank, chemistry, urinalysis, coagulation, hematology, and microbiology.
  • Ensured testing was performed in compliance with laboratory procedures and guidelines.
  • Performed testing in all areas of the lab on 2nd shift while working to complete bachelor’s degree.

Education

Master of Applied Science - Clinical Practice Management

Texas Tech University
Lubbock, TX
01.2013

Bachelor of Science - Allied Health

University of Texas
01.2000

Associate of Applied Science - Medical Technology

Tyler Junior College
01.1998

Skills

  • Effective communication
  • Team collaboration
  • Effective problem resolution
  • Strategic foresight
  • Composed under pressure

Accomplishments

  • Led the laboratory through the Covid pandemic to ensure adequate staffing and maintaining the ability to perform testing through implementation and validation of multiple platforms.
  • Implemented Point of Care Testing Committee composed of a multidisciplinary team which included nursing, providers, division chiefs, respiratory, education, and laboratory to oversee point of care testing and to determine best practices and locations for utilization of point of care testing.
  • Implemented Lab Test Utilization Committee composed of multidisciplinary leadership to promote safe, value-based, and evidence-based use of laboratory test services and to implement best practices for laboratory test utilization.
  • Completed Just Culture training/certification in 2015.
  • Identified cost savings opportunities through contract renegotiation, test utilization, and consolidation of referral lab testing.
  • Served as Director for the laboratory during the implementation of EPIC Beaker. Worked daily with the EPIC team, staff, and the organization to ensure a successful build, training, and implementation.
  • Led multiple successful CAP and AABB inspections to ensure regulatory compliance and quality.
  • Worked to transition 18 off campus lab locations from COLA accreditation to CAP.
  • Ability to communicate and collaborate with all levels of leadership and staff to ensure goals are met, employee engagement is a focus, and patient care is the driver for decisions.
  • Ability to lead in a non-anxious way, to lead by example, and to learn from events.

Timeline

Director Laboratory Operations

Parkland Health
04.2021 - Current

Senior Director Laboratory Operations

Children's Health
10.2017 - 04.2021

Director Laboratory Operations

Children's Health
11.2014 - 10.2017

Laboratory Quality Manager

Children's Health
10.2012 - 11.2014

Point of Care Testing Manager

Children’s Health
08.2007 - 10.2012

Territory Manager

LABSCO
01.2007 - 08.2007

Point of Care Testing Coordinator

Christus St. Michael Hospital
06.2005 - 11.2006

Medical Technologist

Med Select Southern Clinic
04.2001 - 06.2005

Medical Laboratory Technician

Trinity Mother Frances Hospital
01.1998 - 01.2001

Bachelor of Science - Allied Health

University of Texas

Associate of Applied Science - Medical Technology

Tyler Junior College

Master of Applied Science - Clinical Practice Management

Texas Tech University