Amy Silvers
Noblesville,IN
Summary
Dedicated and focused Administrative Secretary who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and productivity.
Overview
28
28
years of professional experience
Work History
Patient Care Technician PRN
Ascension St Vincent Hospital
10.2022 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Medical/Dental Receptionist
Indiana Oral Maxillofacial Surgery
05.2019 - 06.2020
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
OBGYN Receptionist
OBGYN Of Indiana
04.2018 - 05.2019
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, scheduling appointments, and checking insurance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Administrative Pastoral Secretary
Christ Memorial Temple
01.2013 - 04.2018
- Directly supported Pastor and staff in managing operation workflow in church office, Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information, Standardized department filing system to increase efficiency
- Increased meeting efficiency by developing meeting agendas, Maintained the front desk and reception area in a neat and organized fashion, Served as central point of contact for all outside vendors needing to gain access to the building, Planned meetings and prepared conference rooms, Dispersed incoming mail to correct recipients throughout the office, Supplied key cards and building access to employees and visitors, Made copies, sent faxes and handled all incoming and outgoing correspondence, Facilitated working relationships with co-tenants and building management, Created PowerPoint presentations used for business development, Organized files, developed spreadsheets, faxed reports and scanned documents, Created weekly and monthly reports and presentations, Managed the day-to-day calendar for the pastor and director, Received and distributed faxes and mail in a timely manner, Maintained and reserved the executive conference room calendar, Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Medical/Dental Office Receptionist
Oral & Maxillofacial Surgery Center
11.1999 - 12.2012
- Managed medical supply inventory, insurance records, patient charts and company files using online tracking system, Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution, Updated patient accounts and information on a daily basis, Managed incoming and outgoing calls for busy medical/dental office, Scheduled and confirmed appointments for entire management team, Provided support for head surgeon and surgeon team in managing operation work flow, Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays, Coordinated admission processes and prepared medical records and agreement packets, Handled and processed confidential patient information.
Athletic Ticket Office – Temporary Position
Purdue University
01.1999 - 11.1999
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information, directing calls to requested faculty, prepare forms in timely manner, mail sorting and delivery, Take orders for athletic tickets via phone, fax machine, and e-mail, Responsible for the correct process of entering orders in computer, accounts receivable, and organizing tickets for more efficient sales.
Medical Administrative Patient Coordinator
Indiana Orthopedic Center – Community North Hospital
08.1996 - 08.1998
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency, Verified and logged in deadlines for responding to daily inquiries, Managed medical supply inventory, insurance records, patient charts and company files using online tracking system, Contacted providers to discuss status of re-billing and reimbursement process to ensure account resolution, Updated patient accounts and information on a daily basis, Managed incoming and outgoing calls for busy medical office, Scheduled and confirmed appointments for entire management team, Provided support for CEO and medical team in managing operation work flow, Standardized department filing system to increase efficiency, Coordinated admission processes and prepared medical records and agreement packets, Handled and processed confidential patient information.
Education
High School Diploma -
Christian Tabernacle School
Indianapolis, INCertificate - Anatomy/Medical Terminology
Central Nine Career Center
Indianapolis, IN10.1998
Skills
- Microsoft Office proficiency
- Strong interpersonal skills
- Problem resolution
- Results-oriented
- Understands grammar
- Telephone Skills
- Self-directed
- Proofreading
- Calendaring
- Time management
- Medical terminology
- Computer Proficiency
- Professional and mature
- Mail management
- Coordination
- Strong problem solver
- Meeting planning
- Creative Problem Solving
- Advanced MS Office Suite knowledge
- Detailed meeting minutes
- Critical Thinking
- Resourceful
- Dental terminology knowledge
- Customer Service
- Business writing
- Patient charting
- Data Collection
- Dedicated team player
- Schedule management
- Data Entry
- Vital Signs Monitoring
- Emergency Response
- Specimen Collection
- Mobility Assistance
- Feeding Assistance
- Patient Observation
- Blood Glucose Monitoring
- Qualified in Patient Transport
- Catheter Care
- Phlebotomy Techniques
Timeline
Patient Care Technician PRN
Ascension St Vincent Hospital
10.2022 - Current
Medical/Dental Receptionist
Indiana Oral Maxillofacial Surgery
05.2019 - 06.2020
OBGYN Receptionist
OBGYN Of Indiana
04.2018 - 05.2019
Administrative Pastoral Secretary
Christ Memorial Temple
01.2013 - 04.2018
Medical/Dental Office Receptionist
Oral & Maxillofacial Surgery Center
11.1999 - 12.2012
Athletic Ticket Office – Temporary Position
Purdue University
01.1999 - 11.1999
Medical Administrative Patient Coordinator
Indiana Orthopedic Center – Community North Hospital
08.1996 - 08.1998
High School Diploma -
Christian Tabernacle School
Certificate - Anatomy/Medical Terminology
Central Nine Career Center