Amy Simpson
Saint Paul,MN
Summary
Leader with proven expertise in staff supervision and customer service excellence, honed at IKEA and other notable companies. Skilled in menu planning and problem-solving, I excel in enhancing team performance and customer satisfaction. Demonstrated success in improving operational efficiency and fostering collaboration, with a keen focus on achieving tangible results and maintaining high standards of service. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Practiced Concessions Manager with [Number] years of experience coordinating food and beverage operations in [Type] platforms. Skilled in purchasing food items, supplies and equipment in alignment with strict budgets. Strategic in allocation of resources and administration of funds, delivering savings while maintaining quality of deliverables.
Overview
13
13
years of professional experience
Work History
Consessions Manager
Levy Restaurants
06.2022 - Current
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Coordinated concession team, food preparation, and storeroom operations.
- Administered payroll for team members and addressed discrepancies in compensation.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Operations Manager
Crew 2
10.2019 - 03.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Customer Service Manager
IKEA
06.2011 - 09.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Kept accurate records to document customer service actions and discussions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Took ownership of customer issues and followed problems through to resolution.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Skills
- Customer Service
- Menu Planning
- Food Prep
- Marketing
- Staff Supervision
- Payroll Administration
- Teamwork and Collaboration
- Decision-Making
- Collaboration and Teamwork
- POS Terminal Operation
- Leadership abilities
- Adaptability
- Problem-solving abilities
Timeline
Consessions Manager
Levy Restaurants
06.2022 - Current
Operations Manager
Crew 2
10.2019 - 03.2022
Customer Service Manager
IKEA
06.2011 - 09.2020