Amy Sinha
Eden Prairie,MN
Summary
As a seasoned Agile Transformation/Team Coach and Lead Scrum Master, I bring over two decades of expertise spanning Enterprise and team levels. My extensive background includes roles such as Senior Scrum Master, Chief Scrum Master, and Product Owner, complementing my Agile coaching proficiency. With a diverse industry portfolio encompassing banking, retail, transportation, coordination, and healthcare, I offer unparalleled communication and persuasion skills. Functioning as a servant leader, I excel in delivering large-scale software, cloud, and web development projects. My approach revolves around effective collaboration, facilitation, leadership, and coaching across multiple Scrum teams. I am dedicated to fostering a highly positive leadership environment that inspires teams to unleash their full potential. My proficiency in Scrum practices, adeptness at removing impediments, and commitment to self-management ensure that teams stay focused on delivering success in rapidly evolving and dynamic settings. With analytical acumen, versatility, and exceptional problem-solving abilities, I thrive in scenarios with minimal supervision, consistently meeting deadlines, and continually striving for excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Vice President, Agile Transformation Lead/Lead Scrum Master
Wells Fargo
06.2021 - Current
- Implemented and supported full Agile transformation rollouts, endorsed by the Chief Technology Office (CTO).
- Guided and mentored leaders, teams, and Scrum Masters in adopting Agile principles and practices, aligning with Wells Fargo's Agile Transformation strategies, namely the Transformation Maturity Model (TMM).
- Oversaw the coaching of thirty-three teams to reach the 'Run' stage according to TMM (Transformation Maturity Model) principles. The APS WIM and APS Deposits teams I managed achieved a 'Leap' in their Agile journey.
- Provided Agile Leadership, coaching, and mentoring to functional managers and executives as part of a large-scale Agile Transformation, both internally and to external Wells Fargo Vendors such as Zafin.
- Collaborated with Product and Solution Management, Product Owners, and various stakeholders to ensure seamless alignment between strategy and execution.
- Facilitated multiple teams across Debit Card and Services in Big Room Planning, assisting in summarizing Team PI (Program Increment) Objectives into Program PI Objectives for enhanced visibility and transparency.
- Managed and optimized an effective Impediments resolution process, which included managing escalations and tracking impediments from L1 to L3 levels.
- Drove continuous improvement in Agility and Metrics to enhance the organization's performance.
- Utilized and promoted the use of Jira and Tableau reporting during Scrum ceremonies for better decision-making.
- Enhanced the flow of value through value streams by evaluating and refining practices related to Enterprise SDLC (Software Development Life Cycle) processes.
- Facilitated System Demos and led Inspect and Adapt workshops to foster relentless improvement in the ART (Agile Release Train) and promote the use of engineering and Built-In Quality practices.
- Took a leadership role in Scrum Master Communities of Practice and provided coaching, training, and guidance.
- Conducted Scrum Master training workshops over three days and delivered weekly large group Scrum and Kanban training sessions within Debit Card and Services.
- Ensured strong organizational information flow (scaling the coach), pertaining to Customer Journeys and Team of Team (ToT) models.
- Delivered firsthand coaching to over thirty-three teams in all aspects of Scrum and Kanban - daily meetings, planning, self-organization, collaboration, iterative development, managing flow, limiting WIP, etc.
- Exposed our technology teams to the latest innovative thinking and ideas from the Agile community to increase agility, leveraging lean, scrum, Kanban, and other aspects of Agile thinking.
- Created Enterprise-wide initiatives: internal certification (SM, PO).
- Clearly defined enterprise-wide guidelines (e.g., DoD, SM, and PO qualifications and responsibilities).
- Ensured strong organizational information flow (scaling the coach).
- Created, launched, and facilitated Agile collaborative groups, Communities of Practice, and Agile Working Groups.
- Continuously developed potential and existing coaches impacting all levels of the organization.
- Embraced servant leadership and displayed the behaviors associated with the key mindset shifts associated with Agile methods.
Vice President, Sr. Agile Coach
Bank of the West, a BNP Paribas company
11.2020 - 06.2021
- Led and delivered a comprehensive program of Agile Transformation, successfully transitioning from Waterfall to Agile on an organizational scale for BNP Paribas’ Know Your Customer KYC Business Services.
- Provided guidance and subject matter expertise across LOB’s, with a focus on SAFe and LeSS frameworks.
- Coached leaders and teams through the transformation journey, delivering essential training and references in both group and personal settings.
- Implemented a highly effective Kanban system to manage work streams, instilling discipline, and structure into their efforts.
- Facilitated the transition of waterfall teams into mature Agile teams, offering continuous coaching and support.
- Mentored and provided training for Enterprise Agile Coaches through Communities of Practice (CoP).
- Developed and conducted comprehensive training courses for Scrum Masters, Product Owners, and teams, emphasizing Agile best practices, fostering a deep understanding, and enhancing team dynamics and performance.
- Provided ongoing mentorship and training to Scrum Masters, teams, and Agile coaches.
- Led strategic Release Planning and tactical Iteration Planning sessions, ensuring alignment with organizational goals.
- Regularly communicated and presented weekly updates to stakeholders and program managers to maintain transparency and alignment.
- Provided crucial support to Product Owners in maintaining product roadmaps and meeting delivery deadlines, breaking down high-level business intents into actionable components, and translating them into user stories.
- Conducted thorough assessments of the existing state of Agile implementation within teams, devising coaching plans to address identified areas of improvement.
- Actively engaged in presenting Agile topics in the organization-wide speaker series, promoting Agile principles and practices.
- Facilitated weekly Scrum of Scrums sessions, collaborating with Scrum Masters, Product Owners, and Leads to ensure effective coordination across teams.
- Regularly reviewed Agile Metrics with Program Portfolio Stakeholders to monitor progress and identify areas for improvement.
Sr. Scrum Master/ Agile Team Coach
Wells Fargo
01.2019 - 11.2020
- Skillfully protected teams from over-commitment, managed backlogs, and prioritized the resolution of defects/bugs, consistently resulting in on-time delivery.
- Served as a Coach, with the expectation to be a journeyman or expert in Agile-lean practices and processes, mentoring and leading other coaches to develop their skills in scaling Agile.
- Functioned as a SAFe Program Consultant, acting as a journeyman for three large-scale, enterprise-wide Agile Transformations.
- Collaborated with multiple teams to establish SAFe Release Trains, providing mentorship to Portfolio, program, and product teams in a bimodal and distributed environment.
- Explained, facilitated, assessed, and improved practices and ceremonies commonly associated with SAFe and Scrum methods, including essential backlog & requirements management, development, and testing practices.
- Facilitated the implementation of practices and ceremonies associated with the Kanban method, including value stream analysis, backlog management, stop-the-line event management, and performance tuning.
- Coached numerous teams with varying levels of Agile experience and maturity.
- Effectively elucidated and applied Agile (SAFe) Portfolio, Product, and Program management principles across the enterprise, spanning multiple TIER 1 projects and teams in Contact Center, WEBATM, and Salesforce implementation space.
- Empowered teams by guiding them in sorting through cross-team dependencies, inter-team coordination, and department/program level roadmap discussions with business and internal IT stakeholders.
- Leveraged scrum rituals and metrics to increase visibility and transparency at the program level, encouraging discussions to resolve challenges in a self-organizing fashion.
- Conducted workshops and discussions to generate innovative ideas about development among Scrum master’s via Scrum master Forum.
- Facilitated the adoption of other Agile practices such as XP and Kanban, promoting effective use of Pair Programming, TDD, CI, and work-in-progress management.
- Assessed coach effectiveness, with a focus on Scrum Masters, Product Owners, and Development Teams, ensuring adherence to Agile Principles and the Manifesto.
- Observed daily stand-ups, sprint planning, sprint reviews, retrospectives, and release planning rituals to provide feedback to Scrum Masters, team leaders, and other stakeholders regarding facilitation strategies.
- Contributed to the development of the Agile community of practice and Agile Governance within the Enterprise, playing a key role in designing a course that aligned with Wells Fargo Standards without compromising Agile values.
LeSS Agile Coach/Chief Scrum Master
Best Buy
12.2017 - 12.2018
- Functioned as an Enterprise Agile Coach and Chief Scrum Master for multi-million-dollar projects involving BBY’s Geek Squad, Dotcom, and Business Technology Services.
- Led seven scrum teams responsible for BBY’s 'Scheduling' capability across various channels, including In Store, In Home, Remote Support, Enterprise Call Center (ECC), and In Home Advisors (IHA).
- Served as the Agile Team Coach for two teams focused on TECH, an organization-wide middleware application improving the Triage, Entitlement, and Routing process.
- Conducted 5-day experiential Agile Team Workshop classes.
- Coached Agile teams and senior managers.
- Developed intensive Agile Process training documents.
- Co-organized and coordinated a SAFe Release Train.
- Collaborated with other Scrum master’s to enhance Scrum effectiveness within the organization.
- Assisted teams in making appropriate commitments through story selection, sizing, and task definition, resulting in a 35% reduction in development time.
- Established global standards for Scrum coaching best practices.
- Created a standardized Agile self-assessment instrument for teams.
- Championed Agile concepts and methodologies beyond software development, leading to their adoption in areas like IT Infrastructure planning and management.
- Provided individual and group 2-day Agile 101 courses to employees and contractors.
- Conducted regular system demonstrations to gather early stakeholder feedback.
- Facilitated sprint planning, backlog refinement, and sprint review meetings.
- Offered training on Jira/Confluence.
- Ensured requirements were captured, prioritized, communicated, and properly sized by the team via Charters, Epics, User Stories, and other artifacts.
- Facilitated workshops and discussions to generate current development ideas among Scrum master’s via Scrum master Forum.
- Helped teams understand various Agile Metrics, effectively use Burn-up and Burn-Down Charts, Cumulative flow, and other Agile Metrics to improve every Sprint/Release.
- Coached and mentored Scrum Masters, Teams, and POs on focusing on Sprint Goals and effectively delivering high value every sprint by meeting commitments, defining the true Definition of Done, and achieving zero defects.
Agile Coach/ Lead Scrum Master
U.S. Bank
05.2017 - 12.2017
- Functioned as an Agile Coach and Scrum Master for ongoing Wealth Management Continuous Improvement initiatives, including integrations with Touch Apply and Fiserv.
- Designed a strategy for the organizational adoption of Agile within the Wealth Management Agile Center of Excellence (COE), encompassing every stage of adoption, from Agile introduction and employee education to fostering Agile cultures and sustaining methodologies.
- Collaborated with external experts to catalyze team formation.
- Worked with cross-functional teams to gather business requirements for ongoing development using Agile Estimating and Applied User Stories.
- Participated in Scrum Ceremonies: Stand Ups, Backlogs, Sprint Planning Meetings, Retrospectives, Demos, Storyboard, and Story writing.
- Mentored multiple teams in consistently practicing Agile concepts, including roles, ceremonies, processes, compliance, and tool usage.
- Managed and developed the product backlog and user stories backlog for implementation.
- Ensured proper implementation and adoption of Agile principles and processes.
- Removed impediments and protected team members from interruptions, fostering productivity and implementing process improvements.
- Created team-building opportunities.
- Implemented Issues Tracking in Version One for effective impediment tracking.
- Championed Agile concepts and methodologies outside of software development.
- Provided support to the team using a servant leadership style and led by example.
- Trained teams to transition to an Agile way of working.
Agile Coach
Lifetouch Inc.
12.2015 - 05.2017
- Assisted members of over fifteen Agile Teams in applying Agile practices during the re-write of the organization’s National Contact Center CRM and Customer Service application.
- Applied Agile in various projects, organizations, and industry types.
- Fostered a common development culture across the platform, identifying problem and solution patterns for multiple teams to apply and facilitating knowledge sharing.
- Collaborated with multiple teams intermittently (e.g., PM Team, Arch Team, Delivery Teams, Leadership Team).
- Facilitated team sessions (e.g., charter, manifesto, retro), enabling full participation and providing constructive feedback.
- Enabled cross-team communication and collaboration, promoting growth, and maintaining team process and dynamics.
- Led project delivery and requirements development efforts.
- Implemented Agile practices such as Kanban, Pair Programming, BDD, TDD, and WIP limitation.
- Observed coach effectiveness with a focus on Scrum Masters, Product Owners, and Development Teams, ensuring adherence to Agile Principles and Manifestos.
Lead Agile Coach
U.S. Bank
09.2015 - 12.2015
- Coached a series of Continuous Improvement Money Movement initiatives, within US Banks’ Omni channel management.
- Worked with Product Owners to groom the backlog and plan sprints.
- Tracked burn down, issues and progress in Version One.
- Facilitated cross-team Retrospectives to build good working relationships among the seven Agile teams across three states and India.
- Meet goals of addressing and resolving issues within 24 hours
- Manage the lifecycle of code development, from ideation to sprints to deployment.
- Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.
- Removed team impediments daily to allow the team to deliver the sprint goals and deliverables.
- Coached team members on Agile processes and facilitated planning meetings and retrospectives.
- Maintained task board and produced daily burndown charts.
- Worked closely with Product Owners, coordinating product backlog grooming and story estimation.
- Assisted team to remove impediments by having an understanding the control and release processes.
- Assisted with internal and external communication, improved transparency, and radiated information.
- Assisted with prioritization and resolution of software defects.
- Coach Agile teams in the methodology Integrate related methodologies within the company Develop standards and requirements for the Agile process Provide training to employees on the Agile process Help teams navigate Agile tools and software Encourage employee and stakeholder buy-in.
- Updated Agile tracking systems to provide transparency on product and sprint backlogs.
- Coached Product Owners in creation and maintenance of Product Backlog.
- Coached team members on Agile principles and providing general guidance on the methodology.
Sr. Agile Coach
United Health Group
03.2014 - 09.2015
- Successfully migrated more than twenty teams from Waterfall to Scrum within 6 months, with the STARS Datamart space.
- Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, and other Scrum-related meetings.
- Trained the team to create clear and concise epics/stories.
- Created and encouraged an ongoing and self-perpetuating understanding of Agile methodologies and frameworks.
- Taught best practices and proven methodologies, implementing frameworks for measuring success and progress.
- Ensured goals are common and transparently understood, especially in support of larger business objectives.
- Confirmed clear communication between and in teams, encouraging self-organization and information sharing.
- Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.
- Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks.
- Facilitated Scrum of Scrum for offshore teams in India.
- Evangelized the benefits of Scrum to ensure its smooth adoption.
- Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%
- Authored and persuasively presented proposal to executive team and directed initiative for a major e-commerce program projected to save $20M per year.
- Helped the Enterprise with Agile community of practice and Agile Governance.
- Was instrumental in designing a course that fit’s UHG Standards without compromising Agile values.
Sr. Enterprise Agile Coach
Best Buy
02.2012 - 02.2014
- Provided full implementation support for the roll out of an unprecedented Web Content Management Repository.
- Quickly developed close relationship with the Product Owner to ensure the team would have the support they needed.
- Utilized Agile Scrum practices to help the team to build Product Backlog.
- Ensured that Agile principles and processes are properly implemented and adopted.
- Helped lead requirements and process discovery sessions for helping define a content strategy for managing multiple content needs, into a consistent, content classification.
- Drove sprint planning and estimation.
Agile Coach/Chief Scrum Master
US Bank
09.2008 - 02.2012
- From the Agile Coaching perspective, led the upgrade of a suite of online banking (or Internet banking or E-banking) and Mobile Banking products that allows customers to conduct financial transactions on a secured website/mobile device.
- Provided full implementation support for the creation of a Healthcare Payment Systems according to IBM and IIBA doctrines.
- Led the adoption of a cloud-based customer relationship management (CRM) software application that can provide an intuitive, easy-to-use tool that delivers an experience on par with polished consumer applications using Salesforce Professional.
- Implemented Agile Model of software development cycle by taking on the Product Owner role by unpacking and refining requirements in preparation for the Product Backlog.
- Assisted in designing and developing Data Models and Data Marts that support the Business Intelligence Data Warehouse.
- Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, retrospectives, etc.
- Coached and empowered teams to self-organize and grow cross-functionally.
- Facilitated getting the work done without coercion, assigning, or dictating the work.
- Facilitated sprint planning, retrospective and sprint demos.
- Coach and mentor teams, programs, and leadership towards applying & improving Agile practices, situationally to achieve maximum business outcomes.
- Facilitated workshops at all levels of the organization (teams, leaders, executives)
Chief Product Owner/Sr Business Analyst
Hospital of the University of Pennsylvania
07.2004 - 09.2008
- Gathered metrics of the whole business analysis team, obtained, and consolidated weekly and daily status reports of the team and updated the status to project manager.
- Created System Use Cases in accordance with the requirement of the client.
- Translated Business Requirement Documents into functional specifications and test plans.
- Accountable for product vision.
- Accountable for the product vision and strategy.
- Communicated with key stakeholders and product sponsors.
- Co-ordinated the split of requirements into system’s parts and into other related products
- Coordinated product development on an elevated level.
- Responsible for definition of MVPs extending product in multiple versions continuously.
- Accountable for product vision
- Utilized guidelines and artifacts of RUP to strategize the implementation of Rational Unified Process effort in different iterations and phases of software development life cycle.
- Created and organized original user and system requirements into use cases in UML diagrams and system user interface diagrams.
- Played a lead role in development of the UI by creating wireframes and storyboards in IBM’s Rational Requirements Composer
- Led Requirements Development Workshops with the business line and end users to analyze and detail functional and nonfunctional requirements.
- Clarified business and technical process flows via Swim Lane and Activity Flow Diagrams created in Rational Rose
- Collaborated with the users on User Acceptance Testing (UAT) to ensure that the developed product behavior met stakeholder requirements.
IT Business Analyst
Foote, Cone & Belding
03.2002 - 06.2004
- Managed all aspects of multiple web development projects, including planning, design, development, QA testing and deployment with the goal of increased site visitors.
- Work as a liaison between developers and editorial groups.
- Followed Agile Scrum process in fast-changing multi-project environment and incrementally collect requirements from business owners delivering projects in rapid iterations.
- Worked directly and interactively with business clients in defining project requirements.
- Responsible for creating detailed documentation pertaining to business and system requirements, process flows, and data models etc. and encapsulating them into the Business Requirements Document (BRD).
- Followed IBM’s iterative Use Case driven process and templates for user- system interaction documentation and deployment.
- Used Rational Requisite Pro to create a Traceability Matrix between Use Cases Requirements and Test Cases
- Assisted the QA Team in developing Test plans, Test Cases and Test scripts.
- Performed in-depth GAP analysis with different business groups to determine the end-user AS-IS workflow and TO-BE business processes.
Education
MBA - Strategic Management & MIS
Cardiff Business School, University of Wales
01.2003
Skills
- Scrum Master
- Program Manager
- Agile Coach
- Chief Product Owner
- Product Owner
- IT Business Systems Analyst
- IT Business Architect
Certification
- ICP-ACC Certified Agile Coach, 2021
- SAFe Program Consultant SPC 5.0 (6.0 In Progress), 2022
- Certified SAFe Release Train Engineer, 2022
- SAFe 5.1 DevOps Practitioners (SDP), 2022
- SAFe 5.1 Advanced Scrum Master (SASM), 2019
- SAFe 5.1 Release Train Engineer, 2022
- SAFe 5.1 SAFe, 2022
- Certified Scrum Master (CSM),2018
- Certified Advanced Scrum Master (A-CSM),2019
- Certified Product Owner (CSPO),2018
- Certified Kanban Expert,2023
- Certified DevOps Generalist,2023
- Certified Agile Scrum Master, ISM, 2015
- Certified Agile Product Owner, ISM,2015
- Certified HIPAA Business Associate 2-15
- Certified IT Business Systems Analyst (IBIA),2015
- Certified in Exercising Leadership, Harvard University Extension,2023
- Certified in Organizational Behavior, Yale University, 2024
Timeline
Vice President, Agile Transformation Lead/Lead Scrum Master
Wells Fargo
06.2021 - Current
Vice President, Sr. Agile Coach
Bank of the West, a BNP Paribas company
11.2020 - 06.2021
Sr. Scrum Master/ Agile Team Coach
Wells Fargo
01.2019 - 11.2020
LeSS Agile Coach/Chief Scrum Master
Best Buy
12.2017 - 12.2018
Agile Coach/ Lead Scrum Master
U.S. Bank
05.2017 - 12.2017
Agile Coach
Lifetouch Inc.
12.2015 - 05.2017
Lead Agile Coach
U.S. Bank
09.2015 - 12.2015
Sr. Agile Coach
United Health Group
03.2014 - 09.2015
Sr. Enterprise Agile Coach
Best Buy
02.2012 - 02.2014
Agile Coach/Chief Scrum Master
US Bank
09.2008 - 02.2012
Chief Product Owner/Sr Business Analyst
Hospital of the University of Pennsylvania
07.2004 - 09.2008
IT Business Analyst
Foote, Cone & Belding
03.2002 - 06.2004
MBA - Strategic Management & MIS
Cardiff Business School, University of Wales
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