Amy Sizemore

Work History

Equifax

03.2021 - Current

Perform skilled public records research in accordance with established procedures using various court access systems
Completion of 75-100 searches per day.
Review and analyze public record data, identifying key information and accurately transcribe it into internal systems according to standardized format based on customer requirements
Establish and maintain rapport with Licensing Boards and other Governmental Agencies via telephone and email as needed to complete public record research
Review own work and work other team members to ensure accuracy in search criteria and data entry and compliance with internal research and reporting standards prior to returning results
Validate/complete and document requested date through phone or email contact
Analyze and research more in-depth data of information requested, utilizing appropriate resources
Experience working in Delve, Word, Google, and other systems required to complete daily tasks
Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Educated employees on specific QA standards and confirmed maintenance of standards.

LiveOps

10.2018 - 03.2021

Navigate multiple computer systems, programs, and windows
Simultaneously document call notes and customer interactions
Provide strong customer service and written skills
Provide patience and empathy
Assisting with 40 or more customers per day for clients such as Shipt, Allstate, and Cologuard.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Responded to customer calls and emails to answer questions about products and services
Achieved high satisfaction rating through proactive one-call resolutions of customer issues

Damascus Gun Shop

08.2009 - 09.2018

Antioch Christian Academy

08.2001 - 05.2018

Record keeping and data entry for all grades, attendance, and school records
High level of communication required with both students and parents to provide support
Presenting lessons in comprehensive manner and use visual/audio means to facilitate learning
Providing individualized instruction to each student by promoting interactive learning
Collaborate with other teachers, parents, and faculty
Develop and enrich professional skills and knowledge by attending seminars, conferences etc.
Skilled at working independently and collaboratively in team environment.
Self-motivated, with strong sense of personal responsibility.