Amy Skea
445 Stratton Drive, Florence,KY
Summary
To obtain a position to utilize my excellent customer service skills, front office, and supervisory experience in a healthcare setting.
Diligent employee with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
41
41
years of professional experience
Work History
Customer Service Representative Call Center / Medical Biller
HerMD
11.2021 - Current
- Responsible for overall efficiency of a national and fast growing Women's Healthcare/Gynecology/Medical Spa Facility Call Center
- Answering all incoming calls/managing and scheduling appointments
- Assisting Clinical Care Team to facilitate prescription requests and refills
- Insurance verification/medical billing and coding/submission of claims
- Handling and management of company website inquiries
- Reviewing and managing patient comments, questions and or concerns
Patient Service Representative
Pediatric Associates
01.2014 - Current
- Company Overview: Responsible for overall efficiency of the front desk for large pediatric office in NKY
- Responsible for overall efficiency of the front desk for large pediatric office in NKY
- Billing, coding, and scheduling utilizing Office Practicum
- High volume patient calls and inquiries
- Greets, registers, and interacts with patients to ensure excellent customer service
- Responsible for overall efficiency of the front desk for large pediatric office in NKY
Patient Service Representative / Billing Assistant
Wedgewood Family Practice
01.1995 - 01.2000
- Front office responsibilities that included scheduling, billing, filing, and customer service
- Helped patients with billing questions/issues
- Assisted physicians and practitioners with other office duties
Front Office Supervisor
Colonial Radiology / Booth Radiology
01.1990 - 01.1995
- Supervised front office and handled scheduling, phone calls, billing
- Responsible for customer service, appointments, and interacted with patients to resolve issues and help answer questions
Shift Supervisor
CVS Pharmacy
01.1984 - 01.1992
- Responsible for operations of store including inventory, ordering, payroll and cash register
- Handled staffing activities including hiring and scheduling
- Ensured store was clean and all operations were running smoothly
- Helped resolve customer complaints/issues
Education
High School Diploma -
St. Joseph's High School
Hammonton, NJ06.1986
Some College (No Degree) - Education
Rowan College At Gloucester County
Sewell, NJSkills
- Organized
- Efficient
- Multi-tasking
- High volume work-loads
- Strong computer skills
- Strong interpersonal skills
Timeline
Customer Service Representative Call Center / Medical Biller
HerMD
11.2021 - Current
Patient Service Representative
Pediatric Associates
01.2014 - Current
Patient Service Representative / Billing Assistant
Wedgewood Family Practice
01.1995 - 01.2000
Front Office Supervisor
Colonial Radiology / Booth Radiology
01.1990 - 01.1995
Shift Supervisor
CVS Pharmacy
01.1984 - 01.1992
High School Diploma -
St. Joseph's High School
Some College (No Degree) - Education
Rowan College At Gloucester County
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