Summary
Overview
Work History
Education
Skills
Top Clifton Strengths: Analytical, Input, Strategic, RElator, Futuristic
Timeline
Generic

Amy Skorik

Milwaukee,WI

Summary

Professional Resource and Project Manager with significant experience managing resources and leading teams. Skilled in optimizing workforce allocation, strategic planning, and implementing effective resource management and client onboarding solutions. Strong focus on team collaboration, client satisfaction, achieving results, and adapting to changing needs. Known for problem-solving abilities, leadership, and excellent communication skills.

Overview

38
38
years of professional experience

Work History

Business Operations Senior Resource Manager

FIS
03.2019 - 02.2025
  • Lead team of 12 subject matter experts who supported cross functional teams to achieve business objectives across ACH/Wire/Deposit and Employee Fraud and AML product suites.
  • Team Management: Included new employee hires, professional and technical development, strategic goal setting, regular performance evaluation to identify areas for improvement and constructive feedback to drive individual growth within the company framework.
  • Collaborated with cross-functional teams to develop comprehensive project plans that accounted for all necessary resources throughout each phase of execution for both client facing and internal projects.
  • Championed change initiatives within the organization aimed at driving standardization and efficiency in client onboarding and resource management processes.
  • Conducted regular reviews of resource allocations, making adjustments as needed to optimize team performance and client satisfaction.
  • Enhanced operational efficiency through the implementation of best practices in resource management and process improvements.
  • Developed strong point of contact relationships with clients and vendors, ensuring timely communication and efficient collaboration.


Client Onboarding Practice Manager II

FIS
09.2016 - 03.2019
  • Managed cross functional team members consisting of Project Managers, Business Analysts and Technical resources to onboard clients on the ACH/Wire/Deposit and Employee Fraud and AML product suites, in additional to client professional and managed services.
  • Developed strong relationships with clients, ensuring a high level of satisfaction throughout their experience. Addressed client concerns promptly and professionally serving as a an escalation point
  • Created and implemented organizational policies and procedures that championed change initiatives within the organization aimed at driving standardization and efficiency in client onboarding and resource management.
  • Reduced project delivery times by closely monitoring progress and addressing potential bottlenecks proactively.
  • Managed a diverse portfolio of projects, demonstrating adaptability and expertise in resource management.
  • Supported sales efforts by providing accurate project estimates and timelines to prospective clients based on available resources.
  • Increased overall business profitability by optimizing resource utilization and minimizing waste.

Project Manager Senior, Technology

FIS
06.2014 - 09.2016
  • Managed client onboarding and professional services projects for ACH/Wire/Deposit and Employee fraud and AML product suites.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Read client contracts to establish project scope and deliverables while obtaining alignment with clients to ensure successful project delivery.
  • Managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Technology Services Manager

FIS
01.2004 - 06.2014
  • Responsible for the day to day operation of 56 team members in a 24/7/365 work environment. Functions included client and internal tier one and two HelpDesk support and proactive systems monitoring.
  • Oversaw resolution of client reported incidents and requests in a professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for strengthening relationships.
  • Manage and coordinate changes, across technology and application teams.
  • Routinely conduct Business Review meetings with business partners.
  • Responsible for cost containment and working within a budget.


Communication Support Representative

FIS
01.1999 - 01.2004
  • Coordinate with other departments to resolve internal and external client issues.
  • Assisted in the mentoring and training of new employees.
  • Crafted and sent client communications.

Mortgage Loan Officer, Processor & Servicing

M&I Mortgage Corp
01.1994 - 01.1999
  • Various client facing positions.
  • Processed mortgage loans in accordance with secondary market guidelines.

Mortgage Loan and Consumer Loan Processing, Teller

M&I Bank
01.1987 - 01.1994
  • Various client facing positions: Mortgage Loan Processor, Consumer Loan Processor, Operations Support, Teller.

Education

Associate of Science Degree -

University of Wisconsin
WI

Skills

  • Talent management
  • Time management
  • Problem-solving abilities
  • Excellent communication
  • Team collaboration
  • Team leadership
  • Strategic thinking
  • Adaptability and flexibility
  • Relationship building
  • Analytical thinking
  • Continuous improvement

Top Clifton Strengths: Analytical, Input, Strategic, RElator, Futuristic

Analytical

Input

Strategic

Relater

Futuristic

Timeline

Business Operations Senior Resource Manager

FIS
03.2019 - 02.2025

Client Onboarding Practice Manager II

FIS
09.2016 - 03.2019

Project Manager Senior, Technology

FIS
06.2014 - 09.2016

Technology Services Manager

FIS
01.2004 - 06.2014

Communication Support Representative

FIS
01.1999 - 01.2004

Mortgage Loan Officer, Processor & Servicing

M&I Mortgage Corp
01.1994 - 01.1999

Mortgage Loan and Consumer Loan Processing, Teller

M&I Bank
01.1987 - 01.1994

Associate of Science Degree -

University of Wisconsin

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