Amy Skubiata
Austin,Texas
Summary
High spirited individual with a standard of great integrity. Looking to develop management and customer service skills, with strong desires of working in a cohesive team environment. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
API Assistant Manager
Image
Austin, United States
12.2021 - 04.2022
- Private contractor for the State of Texas for digitalization of all state forms, applications and documentation for assistance programs
- Assistant Manager for production supervisors and administrative staff
- Managed production floor of the Document Processing Center for Image API
- Ensured production (amount of mail opened) daily
- Worked with supervisors to set end of day completion goals, monitored employee behaviors and assigned tasks to floor leads as needed based off of production completion rates
- Project management, reassigned job descriptions to comply with a pay by performance system
- Evaluated administrative and quality roles to ensure all state standards and worked with DPC direct so KPRs were being met according to deadline and contract obligations
- Conducted employee disciplinary actions and documented behavioral incidents as needed
- Conducted interviews for internal promotions and outside hires
- Communicated via Zoom with corporate personnel
- Developed a new training plan to increase the retention of new production employees and selected employees for cross training positions to allow for full coverage in all areas in the event of employee attrition.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Conducted monthly inventories of raw materials and components on work floor.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Traffic Outbound Supervisor
Go! Calendars, Games & Toys
Austin, United States
09.2020 - 12.2021
- Procurement for all outbound shipments
- Schedule shipments for outbound and plan daily outbound delivery schedule
- Approve detention charges, fees and shipments for inbound and outbound deliveries.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Assessed and organized budget details for receiving department with meticulous record-keeping to account for products and provide accurate information
- Regularly reviewed invoices and double-checked orders.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Negotiated with vendors on freight costs, cutting shipping prices
- Researched new vendors and partners to obtain most cost-effective delivery method
- Prioritized important customers by reviewing logistics and handling shortages, delivery schedules and office functions.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Updated documentation, reports and spreadsheets with financial information.
- Entered details into accounts and tracked payments.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved routine and non-routine billing questions.
- Executed billing tasks and recorded information in company databases.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Reviewed order data to verify transactions and shipping dates.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Logistics Scheduler
Amazon
Austin, Texas
05.2018 - 03.2020
- Acted as liaison between station and AMZL Central Operations
- Gather data, analyze and recommend demand need for stations in order to obtain metric objectives
- Maintain relationships with onsite leadership to implement standard operating procedures, standard work, and performance metrics
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Established and maintained client rapport by utilizing quality customer service.
- Addressed client inquiries and updated database information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Evaluated and adjusted routes based on daily needs, available workers, traffic hazards and weather conditions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Partnered with representatives from different station to arrange customer deliveries.
Legal Secretary
Perdue Brandon Fielder Collins & Mott
Austin, TX
04.2018 - 05.2019
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Received and placed telephone calls to clients and prospective clients.
- Diligently edited legal correspondence for grammar and spelling.
- Scheduled and made appointments for multiple attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Obtained signatures from attorneys for legal documents.
- Filed documents with courts on behalf of attorney.
- Entered new cases into company database.
- Created, indexed and maintained client binders.
Event Staff
Austin Convention Center
Austin, TX
08.2016 - 01.2019
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Searched and screened individuals, preventing passage of prohibited items in alignment with security guidelines.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Talked to coworkers using electronic devices such as computers and radios.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations and oversaw proper seating.
Shift Supervisor
CVS/pharmacy
Austin, TX
02.2016 - 11.2016
- Communicates with other shift leaders on task completion and status of ongoing projects
- Customer service, quality control and asset protection
- Processed vendor and incoming store shipments.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Area Manager
Walmart Distribution Center
Palestine, TX
10.2012 - 08.2015
- Monitored production performance for associates in warehouse environment
- Met quality and performance goals for the area supervised set by company standards
- Developed a cooperative team environment and monitor retention in the area
- Trained all area associates in Traffic Department for a new software conversion
- Demonstrated usage of Ergonomic Workstations in designated warehouse processing areas.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
Merchandising Specialist
Driveline Retail Merchandising
Palestine, TX
10.2015 - 06.2016
- Merchandise sets and resets through various retailers
- Communicate with retail store management on incoming shipments
- Inventory on various vendor merchandise and merchandise set verification.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Established strong vendor relationships to maintain and support business.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information and pricing.
- Optimized store displays and appearance via strategic merchandising.
- Conferred with store managers to obtain information about customer needs and preferences.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Business Education Teacher
Landmark Academy, 6-12
Palestine, TX
10.2009 - 07.2012
- Adapted teaching strategies to remain inclusive to multiple learning styles.
- Exposed students to economic reasoning skills to build perspective and critical thinking skills.
- Planned lessons to reflect group and individual student needs utilizing creative instruction to teach individual roles of citizenship.
- Evaluated student assignments and projects with corrective comments to guide reasoning skills.
- Recorded grades and developed accountability through bi-weekly progress monitoring.
- Implemented problem- and project-based learning initiative to cover history, government, economics, and civics.
- Facilitated learning with aids, technology, and equipment to stimulate higher-level thinking.
- Represented content using technologies and pedagogical techniques to enhance learning.
- Adhered to district policies for effective classroom management techniques.
- Created budgeting exercises to equip students with crucial, practical knowledge.
- Attended department initiatives for professional growth to meet career benchmarks.
- Enhanced academic programs with innovative methodologies and collaboration.
- Selected, organized and distributed materials and supplies to meet classroom instructional needs.
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic and vocational plans.
GED Instructor
Trinity Valley Community College
Palestine, TX
04.2011 - 07.2013
- Small class environment consisting of 15 or less students.
- Provided individual mentoring and special tutoring to struggling students.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Managed small and large groups of students for classroom and off-site instruction.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Conducted skills assessments to uncover performance gaps.
- Created curriculum and planned course content and methods of instruction.
- Instructed students on core subjects of reading and writing.
- Employed variety of assessment tools and strategies to improve instruction methods.
- Handled admissions and attendance reports for students in professional education course.
- Taught adult learners on subjects of Math, Reading and Writing.
- Tutored students in using public transportation, dealing with problem situations, expressing emotions appropriately and communicating with peers and employers.
Customer Sevice Supervisor
City Of Palestine
Palestine, TX
08.2008 - 10.2009
- Supervised, 2 Water Meter Readers and 2 Customer Service Representatives
- Responsible for processing and mailing all City of Palestine utility billing, credit collections and customer service resolution.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored equipment to check for proper operation.
Store Manager
Goody's Family Clothing
, TX
01.2007 - 07.2009
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
Store Manager
Stage Stores
Artesia, NM
02.2005 - 01.2007
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
Master of Arts - Interdisciplinary Studies
Texas Tech University
Lubbock, TX12.2006
BBA - General Business
Sam Houston State University
Huntsville, TX05.2003
Skills
- Team Management
- Quality Control
- Complex Problem-Solving
- Workflow Management
- Administrative Staff Collaboration
Certification
Certified Business Education
Teacher in Texas
Timeline
API Assistant Manager
Image
12.2021 - 04.2022
Traffic Outbound Supervisor
Go! Calendars, Games & Toys
09.2020 - 12.2021
Logistics Scheduler
Amazon
05.2018 - 03.2020
Legal Secretary
Perdue Brandon Fielder Collins & Mott
04.2018 - 05.2019
Event Staff
Austin Convention Center
08.2016 - 01.2019
Shift Supervisor
CVS/pharmacy
02.2016 - 11.2016
Merchandising Specialist
Driveline Retail Merchandising
10.2015 - 06.2016
Area Manager
Walmart Distribution Center
10.2012 - 08.2015
GED Instructor
Trinity Valley Community College
04.2011 - 07.2013
Business Education Teacher
Landmark Academy, 6-12
10.2009 - 07.2012
Customer Sevice Supervisor
City Of Palestine
08.2008 - 10.2009
Store Manager
Goody's Family Clothing
01.2007 - 07.2009
Store Manager
Stage Stores
02.2005 - 01.2007
Master of Arts - Interdisciplinary Studies
Texas Tech University
BBA - General Business
Sam Houston State University
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