Amy Sloan

The role is crucial for creating a positive first impression and ensuring smooth daily operations.

• Guest & Client Services: Greet, welcome, and direct visitors, clients, and employees with a professional and friendly demeanor.
• Managed front desk operations, greeting clients and directing inquiries to appropriate departments.
• Coordinated appointment scheduling, ensuring efficient time management for staff and clients.
• Communication Management: Answer, screen, and forward a high volume of incoming phone calls using a multi-line phone system, taking messages accurately when necessary.
• Mail and Deliveries: Receive, sort, and distribute daily mail, packages, and deliveries to the appropriate departments or personnel.
• Administrative Support: Perform various clerical duties, including filing, photocopying, transcribing, data entry, and maintaining records.
• Office Organization: Maintain a tidy, professional, and presentable reception and common area, monitoring and ordering office supplies as needed.
• Scheduling and Planning: Update calendars, schedule meetings, and arrange conference room bookings. May also assist with travel and accommodation arrangements for staff or clients.
• Security and Safety: Monitor office security by following safety procedures, controlling access via the reception desk (e.g., monitoring logbooks, issuing visitor badges), and remaining alert to unusual incidents.
• Problem-Solving: Address inquiries and complaints politely and efficiently, or direct issues to the relevant department or manager.

• Oversaw team of security officers and managed scheduling and performance evaluations.
• Recorded incident reports with detailed accounts of occurrences.
• Managed and trained a team of security personnel for optimal performance in maintaining site safety.
• Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
• Screened vendors and contractors before granting access to restricted areas.
• Confirmed appointments, communicated with clients, and updated client records.
• Operating Microsoft Office, Outlook, Teams, SAP & Maximo
• Followed established procedures to enter and process data correctly.
• Planning and organizational skills necessary to prioritize and coordinate workload within a multiple project setting with rapidly changing priorities

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Monitored infrared scanners for potential infections during the COVID pandemic
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.

• Delivered timely intelligence reports that allowed clients to make informed decisions regarding their personal safety during high-risk events or engagements.
• Recognized and addressed potential security vulnerabilities by regularly reviewing and updating clients' residential and workplace security systems.
• Provided first aid and medical support when needed, utilizing knowledge of emergency response procedures to handle incidents effectively.
• Handled sensitive information with the utmost discretion, respecting client privacy while maintaining a high level of situational awareness.
• Conducted training sessions for new security personnel to facilitate compliance with security protocols.

• Reduced repeat offenses by establishing clear expectations and consequences for student behavior.
• Collaborated with teachers to ensure continuity of learning for suspended students, minimizing disruption to their educational progress.
• Evaluated the effectiveness of in-school suspension practices regularly, adjusting approaches as needed to better support student learning and growth.
• Enhanced classroom management by implementing effective disciplinary strategies for in-school suspension students.
• Developed tailored interventions for students at risk of multiple suspensions, increasing their chances of remaining in school and succeeding academically.
• Coordinated efforts with other school staff members to provide comprehensive support services for suspended students, including tutoring, counseling, or mentorship as needed.
• Designed detailed learning plans for struggling students based on test, homework and assignment records.

• Recruits and retains a specific number of part-time staff (teachers/youth development professionals) necessary for quality Boys & Girls Clubs program implementation and school programs Provide guidance and development for part-time staff
• Implemented engaging activities to promote teamwork, leadership, and confidence among the participants.
• Maintained up-to-date records on all participants, ensuring accurate measurements of progress and areas for improvement.
• Coordinated field trips promoting cultural awareness and enrichment experiences that broadened perspectives and increased appreciation for diversity.
• Managed budgets, resources, and schedules effectively to ensure smooth operations of all programming initiatives.
• Continuously sought opportunities for professional development and staying current with industry best practices to ensure the highest quality programming for girls.
• Recruited trained, and supervised volunteers to assist with program activities and events.