Amy Slusarski
Neotsu
Summary
Administrative Assistant/Front Office Specialist with over 14 years of extensive expertise in optimizing office efficiency and fostering positive customer relationships. Proficient in sales strategy and customer service, effectively leveraging these skills to drive business growth and create impactful brand experiences. Passionate about continuous improvement and innovation, with a strong focus on refining customer relationship management and team leadership capabilities.
Insurance professional with comprehensive understanding of insurance policies and risk management. Proven track record of effectively managing client relationships and resolving claims. Strong focus on team collaboration and adaptability, ensuring reliable and results-driven performance.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Insurance Specialist
State Farm
Lincoln City, OR
08.2025 - Current
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Boosted client retention rates by providing exceptional customer service and addressing concerns promptly.
- Conducted thorough risk assessments, identifying potential gaps in coverage and recommending appropriate solutions.
- Collaborated with colleagues to identify cross-selling opportunities within existing client accounts, maximizing revenue potential per account.
- Expanded the company''s client base through targeted outreach and networking efforts.
- Connected with prospective clients to set appointments.
- Followed up promptly with interested clients to close sales.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
Luminary Life Ins/Digital BGA
07.2024 - Current
- Guide clients on life insurance options, boosting sales and client loyalty.
- Master CRM systems to streamline client interactions.
- Ensure adherence to scripts to optimize sales processes.
- Develop follow-up protocols to improve sales outcomes.
- Address client inquiries and payment follow-ups to maintain satisfaction.
- Monitor compliance requirements and policy updates while maintaining accurate client records and documentation for regulatory standards
- Provide comprehensive policy guidance through personalized consultations, ensuring clients make well-informed decisions aligned with their needs
- Maintain meticulous documentation standards while streamlining operational workflows to enhance processing efficiency and compliance
- Drive client satisfaction through strategic follow-up protocols and comprehensive policy guidance, ensuring optimal alignment between insurance solutions and customer needs.
- Guide clients through insurance options with personalized consultations, focusing on clear communication and informed decision-making for long-term satisfaction.
- Integrate health provider expertise with insurance sales processes, creating efficient workflows that enhance client service and maintain regulatory standards.
FRONT OFFICE PATIENT COORDINATOR
Dr. Naples Oral Surgery
Round Rock, TX
08.2015 - 07.2024
- Coordinate patient check-ins, ensuring accurate chart compilation for smooth procedure execution.
- Manage calls and appointments, enhancing organizational efficiency and patient satisfaction.
- Collaborate with team for schedule adjustments, promoting seamless operations and communication.
- Develop and maintain strategic partnerships with local dental practitioners, implementing targeted outreach programs to expand practice network.
- Optimize daily scheduling system to maximize patient flow while maintaining high-quality care standards and team coordination.
- Orchestrate professional development seminars, coordinating speakers, facilities, and staff engagement to enhance industry knowledge sharing.
- Streamlined patient intake procedures and chart documentation while maintaining strict medical record accuracy, reducing processing time and enhancing care quality
- Delivered clear post-operative care instructions and managed follow-up communications, ensuring optimal patient recovery and satisfaction.
- Managed complex medical documentation system while maintaining HIPAA compliance and ensuring accurate patient records across multiple providers
- Managed comprehensive patient intake workflow, ensuring accurate documentation and seamless coordination between front office and clinical team
FRONT OFFICE SPECIALIST
Live Oak Elementary School
Austin, TX
08.2014 - 08.2015
- Greeted students and parents, creating a welcoming atmosphere.
- Handled phone communications, ensuring efficient message delivery.
- Assisted Registrar with registrations and absences, streamlining processes.
- Provided exceptional support to teachers and staff, enhancing school operations.
- Coordinated with faculty to develop emergency response protocols, strengthening school safety procedures and communication channels
- Maintained accurate student records and attendance data while ensuring compliance with district policies and confidentiality requirements
MARKETING DIRECTOR
Eagle Ridge Supportive Living Community
Decatur, IL
05.2010 - 07.2014
- Led multi-channel marketing campaigns and maintained 93-100% occupancy rate while managing website content and social media presence to drive brand awareness
- Fostered strategic partnerships through healthcare facility presentations and senior health fairs, establishing robust referral networks
- Spearheaded community outreach initiatives and chaired Senior Division of United Way, strengthening regional healthcare partnerships
- Served on multiple non-profit boards including United Way, Meals on Wheels, Christians and Missions, and Salvation Army enhancing community relationships and social impact
- Analyzed market trends to design targeted multi-channel campaigns, driving sustained occupancy rates and enhancing brand recognition
- Guided families through senior living transitions, coordinating facility tours and move-in processes while ensuring compassionate support
MULTIMEDIA ADVERTISING OUTSIDE SALES
The Herald and Review
Decatur, IL
11.2008 - 05.2010
- Developed compelling slogans for client growth, enhancing brand visibility.
- Managed accounts, ensuring timely delivery and client satisfaction.
- Built strong client relationships, driving repeat business and referrals
- Consistently exceeded sales targets, demonstrating results-oriented focus.
- Spearheaded multimedia advertising campaigns across print and digital platforms, identifying market opportunities and delivering measurable ROI for clients
- Orchestrated seamless collaboration between creative teams and clients, ensuring advertising campaigns aligned with brand objectives and market demands
- Transformed traditional advertising approaches by integrating emerging digital platforms, leading to substantial growth in client acquisition
Education
Associate in Applied Science, Certified Respiratory Therapist -
St. John's Hospital
Springfield, ILAssociate in General Studies - undefined
Community College
ILLicensed Property & Casualty, Life, And Health - Insurance
XCel Insurance Training
OnlineSkills
- Sales Strategy
- Lead Generation
- Customer Service
- Documentation skills
- CRM software
- Health insurance
- Life insurance
- Home insurance
- Auto insurance
- Customer Relationship Management
Certification
- LIFE INSURANCE LICENSE
- Texas Licensing-Sircon
- Passed the Texas Life Insurance Licensing exam, completed fingerprints. I am licensed to sell Life Insurance in 37 states.
- Jul 2024
- Austin
Timeline
Insurance Specialist
State Farm
08.2025 - Current
Luminary Life Ins/Digital BGA
07.2024 - Current
FRONT OFFICE PATIENT COORDINATOR
Dr. Naples Oral Surgery
08.2015 - 07.2024
FRONT OFFICE SPECIALIST
Live Oak Elementary School
08.2014 - 08.2015
MARKETING DIRECTOR
Eagle Ridge Supportive Living Community
05.2010 - 07.2014
MULTIMEDIA ADVERTISING OUTSIDE SALES
The Herald and Review
11.2008 - 05.2010
Associate in General Studies - undefined
Community College
Associate in Applied Science, Certified Respiratory Therapist -
St. John's Hospital
Licensed Property & Casualty, Life, And Health - Insurance
XCel Insurance Training