Amy Small
Greenbush,ME
Summary
Understanding Orthodontic Assistant ready to bring excellent critical thinking and time management skills to an orthodontist's office. Skilled in supplying orthodontist with tools and equipment and ensuring sterilization of all tools and equipment. Committed to guaranteeing a safe and comfortable patient environment. Competent and diligent with knowledge of all dental medical terminology.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
28
28
years of professional experience
Work History
Orthodontic Assistant
PCHC
Bangor, Maine
06.2020 - Current
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Maintained sterilization of instruments according to OSHA standards.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Ensured up-to-date tracking of all treatments in records.
- Scheduled appointments for patients based on availability of doctors' time slots.
- Maintained comprehensive treatment logs
- Captured dental x-rays per orthodontist instructions
Dental Billing Specialist
PCHC
Bangor, Maine
08.2017 - 06.2020
- Processed insurance claims and submitted them electronically to the appropriate payer.
- Prepared patient statements for payment of services rendered.
- Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
- Verified insurance coverage and benefits for each patient prior to treatment.
- Resolved billing discrepancies with insurance companies in a timely manner.
- Assisted patients with their financial responsibility for dental treatments and procedures.
- Maintained records of all billing activity and documentation according to policy.
- Performed data entry into the practice management software system accurately and efficiently.
- Managed accounts receivable by following up on unpaid invoices or denied claims when necessary.
- Complied with HIPAA regulations while handling confidential patient information in accordance with company policies.
- Generated reports related to Accounts Receivable, Insurance Claims, Denials.
- Collected, posted and managed patient account payments.
Shift Leader
Governors Restaurant
Ellsworth, ME
04.2012 - 08.2017
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Quality Assurance Analyst
Wyman's of Maine
Cherryfield, ME
07.2009 - 04.2012
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Developed, documented, and executed manual tests for web-based applications.
- Performed functional, system integration, regression, user acceptance testing.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Documented all phases of test execution including results analysis and defect resolution.
- Prepared reports detailing overall project progress according to established timelines.
- Communicated regularly with management to discuss quality trends.
Educational Assistant
Ellsworth High School
Ellsworth , Maine
08.2002 - 06.2006
- Assisted teachers with preparing classroom materials and activities.
- Organized classroom supplies and equipment.
- Conducted one-on-one tutoring sessions with students who needed extra support.
- Administered standardized tests to assess student progress.
- Attended faculty meetings and parent conferences as needed.
- Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
- Created a positive learning environment by encouraging cooperation among students.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Implemented differentiated instruction strategies to meet the diverse needs of learners in the classroom.
Orthodontic Assistant
Associates in Orthodontics
Bangor, ME
09.1998 - 08.2002
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Maintained sterilization of instruments according to OSHA standards.
- Organized patient records and kept track of treatment plans.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Cleaned and maintained equipment after each use in accordance with safety protocols.
- Processed payments for services rendered accurately and efficiently.
- Participated in the development of patient treatment plans with the orthodontist.
- Maintained patient comfort during dental procedures.
- Ensured compliance with all health and safety regulations within the orthodontic office.
- Recorded treatment information in patient records.
- Educated patients on oral hygiene strategies related to orthodontic care.
- Took medical and dental history and recorded vital signs of patients.
Dental Assistant
Dr. John Royal DDS
Southwest Harbor, ME
07.1996 - 09.1998
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Laid out dental instruments and equipment before procedures.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Education
Dental Radiographer - Dental Radiology
Bangor Dental Radiology
Bangor, ME06-2009
GED -
Bangor Adult Education
Bangor, ME11-1999
Dental Assistant
Concorde Career College
Jacksonville, FL06-1996
Skills
- Instrument Sterilization
- Diagnostic x-rays
- Oral Surgery
- Infection Control
- Oral evaluations
- Tray Organization
- Digital radiography
- Data Entry
- Oral Impressions
- Chart updating
- Record preparation
Timeline
Orthodontic Assistant
PCHC
06.2020 - Current
Dental Billing Specialist
PCHC
08.2017 - 06.2020
Shift Leader
Governors Restaurant
04.2012 - 08.2017
Quality Assurance Analyst
Wyman's of Maine
07.2009 - 04.2012
Educational Assistant
Ellsworth High School
08.2002 - 06.2006
Orthodontic Assistant
Associates in Orthodontics
09.1998 - 08.2002
Dental Assistant
Dr. John Royal DDS
07.1996 - 09.1998
Dental Radiographer - Dental Radiology
Bangor Dental Radiology
GED -
Bangor Adult Education
Dental Assistant
Concorde Career College
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