Amy Small
Winston-Salem,NC
Summary
RN with 25 years experience from bedside patient care, clinical manager to telehealth nursing. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in medication administration and team coordination, fostering a collaborative environment that promotes quality improvement and optimal health outcomes. Utilizes strong interpersonal skills to foster patient trust and enhance care delivery.
Overview
23
23
years of professional experience
Work History
RN Telehealth
PCHA, Atrium Wake Forest Baptist Health
09.2023 - Current
- Provided telephone triage for patients of all ages across the lifespan utilizing Encompass based protocols.
- Assisted with assessment and problem solving for patient's recently discharged from the hospital, developed care plans to educate patients and caregivers in order to promote better outcome.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Clinical Lead Nurse
Novant Health Arbor Pediatrics
11.2021 - 08.2023
- Provided care to pediatric patients and their families; preparing patients for the provider exam, collecting vital signs and measurements, pre-planning chart review and placing orders per office protocols, administering medications and vaccines per Novant Policy.
- Reduced medication errors by establishing standardized protocols for medication administration among nursing staff.
- Promoted patient satisfaction by actively addressing concerns and maintaining open lines of communication between patients, families, and healthcare providers.
- Assessed patient conditions accurately and timely, allowing for prompt intervention when necessary.
- Fostered a positive work environment by promoting open communication, teamwork, and mutual respect among nursing staff.
- Optimized resource utilization by effectively delegating tasks, prioritizing needs, and managing schedules.
- Maintained up-to-date knowledge on best practices in nursing through continuing education courses and industry publications.
- Evaluated clinical competencies of nursing staff regularly, providing constructive feedback to enhance skill development.
- Served as a clinical resource to staff, patients and families.
- Monitored clinical staff performance and provided feedback.
- Manged and monitored clinical staff schedules and time off requests.
RN Clinical Manger
BAYADA Habilitation
01.2020 - 11.2021
- Provided clinical assessment and supervision of field staff based on Innovations guidelines.
- Encourage independence for those patients with special needs and medically complex situations.
- Provide education to field staff for enhanced care tasks; g-tube feedings, medications assistance, using wheelchairs and hoyer lifts safely.
- Monthly RN supervision visits, maintain documentation and care plans to provider the best outcomes.
- Admission screening for new patients.
RN Supervisor
Novant Health, Inc
11.2001 - 12.2019
- Novant Health, FMC - Mother Baby Unit 2001. Transferred to an outpatient pediatric clinic and gradually was promoted to a clinical supervisor at NH Arbor Pediatrics.
- Care of the new mother and baby postpartum while in the hospital.
- Outpatient Pediatric Clinic; preparing patients for well and sick visits, pediatric and adolescent immunizations, collecting specimens for the lab, telephone triage.
- Clinical Supervisor; Following NH policies, staffing, PTO requests, education, maintaining clinical competencies, working with new staff, preparing and providing clinical meetings, ordering, maintaining lab per NH guidelines.
Education
Associate of Applied Science - Nursing
Davidson County Community College
Davidson County05-2000
Skills
- Basic life support
- Clinical judgment
- Compassion and empathy
- Discharge planning
- Health promotion
- Community health
- Quality improvement
- Direct patient care
- Patient assessments
- Team coordination
- Patient education and counseling
- Medication administration
- Precepting
- Staff supervision
- Case management
- EMR / EHR
- Family education
- ADL assistance
- Taking vitals
- Managing deadlines
- Evaluations
- Maintaining privacy
- Data collection
- Call triaging
- Relationship building
Timeline
RN Telehealth
PCHA, Atrium Wake Forest Baptist Health
09.2023 - Current
Clinical Lead Nurse
Novant Health Arbor Pediatrics
11.2021 - 08.2023
RN Clinical Manger
BAYADA Habilitation
01.2020 - 11.2021
RN Supervisor
Novant Health, Inc
11.2001 - 12.2019
Associate of Applied Science - Nursing
Davidson County Community College
Similar Profiles
Ashley LongAshley Long
Registered Medical Assistant/Endocrinology at Atrium Health Wake Forest Baptist HealthRegistered Medical Assistant/Endocrinology at Atrium Health Wake Forest Baptist Health
Diane BrownDiane Brown
Patient Family Coordinator at Atrium Health Wake Forest Baptist HealthPatient Family Coordinator at Atrium Health Wake Forest Baptist Health
Janine Sansom, BSN, RN-BCJanine Sansom, BSN, RN-BC
Charge Nurse at Atrium Health Wake Forest Baptist HealthCharge Nurse at Atrium Health Wake Forest Baptist Health