Amy Smallwood
Pasadena,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Salon Centric
04.2019 - 03.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Accounts Receivable/Customer Service Representative
Taylor Freezers Of California
08.2011 - 05.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Pharmacy Technician License - Pharmacy Technician
Everest College - Alhambra
Alhambra, CAHigh School Diploma -
Calvary Chapel
Downey, CASkills
- Data Entry
- Report Generation
- Receiving Support
- Customer Service
- Professional Telephone Demeanor
- Clerical Support
- Complaint Resolution
- Account Updating
- Product Knowledge
- Paperwork Processing
Timeline
Customer Service Representative
Salon Centric
04.2019 - 03.2023
Accounts Receivable/Customer Service Representative
Taylor Freezers Of California
08.2011 - 05.2017
Pharmacy Technician License - Pharmacy Technician
Everest College - Alhambra
High School Diploma -
Calvary Chapel
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