AMY SMART
Summary
Experienced professional with a proven track record of leadership and excellence in team management, process improvement, and customer service across diverse industries. Proficient in strategic planning, collaboration, and decision-making to drive organizational success. Technical expertise in Microsoft and Google platforms, along with a strong foundation in scheduling, billing, and inventory management to deliver optimal outcomes. Possess exceptional interpersonal skills, including communication, conflict resolution, and problem-solving, to effectively lead teams and navigate complex challenges. Experienced in working with children with autism and developmental disorders for over five years, providing tailored support and interventions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Life Events Supervisor
Ameriprise Financial
08.2022 - 03.2024
- Led and mentored a team, providing guidance and support in troubleshooting issues, entering service requests into systems, and ensuring prompt resolution
- Implemented efficient processes and procedures to streamline service delivery, optimize team performance, and enhance customer satisfaction
- Conducted regular team meetings to discuss performance metrics, share best practices, and provide ongoing training and development opportunities
- Acted as a liaison between frontline staff and senior management, communicating key insights, challenges, and opportunities for improvement
- Demonstrated strong leadership and decision-making skills in managing complex customer inquiries and resolving escalated issues
- Maintained composure and professionalism in high-pressure situations, ensuring customer service standards were consistently met or exceeded.
Special Needs Support Specialist
Happy Hope Organization
01.2018 - 12.2023
- Provided tailored support and interventions for children with autism and developmental disorders
- Developed and implemented individualized support plans, collaborating with educators, therapists, and families to create inclusive and supportive environments
- Conducted assessments and monitored progress to adjust interventions and ensure optimal development outcomes
- Provided training and support to caregivers and educators on best practices for working with children with autism and developmental disorders
- Facilitated social skills groups and therapeutic activities to promote social interaction and emotional development
- Maintained detailed records of individual progress and communicated effectively with all parties.
Merchandising Supervisor
Core-Mark International
12.2019 - 04.2023
- Oversaw the merchandising team and implemented strategic stocking strategies, creating product displays that maximized the appeal and accessibility of merchandise on the sales floor
- Trained and supervised merchandising staff, providing guidance on merchandising standards, product knowledge, and customer service expectations
- Conducted research and analysis of industry trends and consumer behavior to proactively anticipate demand fluctuations and adjustments in buying patterns
- Used advanced sales analytics to monitor performance metrics, identifying and addressing areas of potential loss or stock wastage, resulting in a reduction in inventory write-offs
- Built strong partnerships with suppliers and distributors, leveraging negotiation skills to secure terms and manage large volume orders, ensuring optimal inventory levels and minimizing stockouts
- Conducted evaluations of product displays and store layouts to optimize merchandising strategies and overall sales performance
- Led analysis of customer feedback data to accurately forecast sales trends and anticipate seasonal stock demand for enhanced inventory management and improved customer satisfaction
- Provided comprehensive training and guidance to retail staff on effective stock display techniques and rotation strategies, ensuring that every inch of retail space was used to drive sales and enhance the customer shopping experience
- Served as a subject matter expert, equipping retail staff with in-depth product knowledge and promotional insights, enabling them to deliver exceptional customer service and drive sales conversions.
Front Office Manager
L & M Muffler
07.2015 - 12.2020
- Performed managerial duties, including processing secure payments and maintaining financial records with high attention to detail and adherence to company policies
- Coordinated meetings, ordered office supplies, and supported junior staff as needed
- Answered calls and greeted customers in a professional and courteous manner, serving as the company’s first point of contact
- Scheduled customer appointments for vehicle maintenance, coordinating with service technicians to optimize workflow and ensure timely completion of services
- Received company deliveries, verified contents, and ensured proper storage or distribution according to established procedures
- Documented customer work orders, ensuring all necessary information was recorded for service completion and customer satisfaction.
Warehouse Associate Manager/Supervisor
Prologic
06.2014 - 10.2016
- Supervised warehouse team, assigning duties, training, coaching, and counseling, and reporting associate issues to leadership
- Coordinated staffing and scheduling as needed to meet inventory fulfillment needs
- Restocked products efficiently, maintaining an orderly warehouse environment for streamlined operations and inventory management
- Provided regular updates to management or supervisor on inventory status, shipments, and deliveries
- Conducted regular inventory checks and inventoried supplies, reordering materials as needed for uninterrupted workflow and customer order fulfillment
- Processed and packaged orders, adhering to company standards and customer specifications for timely and accurate order fulfillment
- Inspected all goods being shipped and received, reporting any defective or damaged items to minimize errors and ensure product quality
- Addressed and resolved shipment and delivery errors, demonstrating strong problem-solving skills and a commitment to customer satisfaction
- Collaborated with the customer service department to address customer complaints related to shipments and deliveries, providing empathetic assistance to resolve issues and maintain positive customer relationships
- Maintained a clean and organized warehouse environment, adhering to safety protocols and best practices to promote a safe and efficient working environment.
Education
AA in Psychology -
San Bernadino Valley College
San Bernadino, CASkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Staff Development
- Operations Management
- Project Management
- Schedule development
- [Software] experience
- Financial Management
- Teamwork and Collaboration
- Multitasking Abilities
- Attention to Detail
- Adaptability and Flexibility
- Effective Communication
- Organizational Skills
- Team building
- Professionalism
- Project Planning
Certification
Applied Behavior Analyst (ABA) Certification, Happy Hope Organization, 2019
Corecompetencies
Leadership, Mentoring, Team Building, Process Improvement, Collaboration, Strategic Planning, Customer Relationship Management, Decision Making, Adaptability, Time Management, Attention to Detail, Negotiation, Customer Satisfaction, Conflict Resolution, Organization, Delegation, Empowerment, Performance Evaluation, Goal Setting, Accountability, Emotional Intelligence, Team Development, Change Management, Crisis Management, Resilience, Innovation, Stakeholder Management, Cross-functional Collaboration, Relationship Building, Problem Solving, Communication, Multitasking, Specialized in Autism and Developmental Disorders Support, Microsoft: Word, Excel, PowerPoint, Google: Docs, Sheets, Slides, Scheduling & Billing, Inventory Management, Sales Analytics, Data Analysis, Financial Record Keeping, Order Fulfillment, Quality Control, Safety Protocols, Resource Allocation, Budget Management
Timeline
Life Events Supervisor
Ameriprise Financial
08.2022 - 03.2024
Merchandising Supervisor
Core-Mark International
12.2019 - 04.2023
Special Needs Support Specialist
Happy Hope Organization
01.2018 - 12.2023
Front Office Manager
L & M Muffler
07.2015 - 12.2020
Warehouse Associate Manager/Supervisor
Prologic
06.2014 - 10.2016
AA in Psychology -
San Bernadino Valley College