Amy S. Metz-Simon

• Directs the agency's daily operations for Child Support, Children Services, Adult Protective Services, Public Assistance, Workforce, and Fiscal.
• Performs administrative duties, plans, develops and implements agency, state, and federal policy, rules, and regulations as well as programs or projects for the agency and the Board of Commissioners.
• Plans, directs, coordinates, and manages fiscal control activities for the agency.
• Develops or assists in developing fiscal policies and procedures.
• Completes month-end reconciliation, the quarterly certification of funds, and any post-allocated adjustments.
• Ensures compliance with local, state, and federal regulations.
• Prepares the tax budget in May and the annual budget in October.
• Presents the budget at the budget hearing for the Board of Commissioners.
• Monitors state and federal allocations by completing monthly projections based on the data from the Central Financial Information System.
• Monitors expenditures and revenue in the county accounting system VIP by completing monthly projections. Developed a template to use for this process.
• Reviews the quarterly Random Moment Samples (RMS) for administration charges. Created a template to upload the data to provide a quicker analysis of potential coding issues or errors. Forwards the report to supervisors to confirm the RMS activities.
• Oversees purchasing and inventory functions for the entire agency.
• Maintains contracts, leases, and service agreements with vendors. Drafts contracts, monitors spending and performance.
• Responsible for requests for proposals (RFP) for special programs offered by JFS. Develops RFP and the contract listing the performance measures, etc.
• Supervises and/or assists with the preparation of agency payroll.
• Approves purchase requisitions and payment requests.
• Prepares requests for proposals to meet our program needs.
• Creates, reviews, and monitors contracts.
• Performs administrative duties and plans, develops, and implements agency and state policy, rules, and regulations as well as agency programs.
• Ensures agency compliance with laws and regulations concerning Human Resource issues, including but not limited to the Ohio Revised Code, Equal Employment Opportunity (EEO), Affirmative Action, Americans with Disabilities Act, and Family Medical Leave Act.
• Provides indirect supervision for all employees and direct supervision of Supervisors.
• Identifies the need for new staff or the termination/removal of staff and informs the County Commissioners. Monitors the hiring process. Disciplines employees when necessary.
• Reviews performance evaluations of employees from Supervisors. Evaluates and reviews Supervisor performance.
• Provides updates for the Commissioners.
• Monitors agency trainings as listed on the JFS Fiscal Schedule.
• Responsible for all payroll functions, reviews data in system for accuracy, and approves payroll.
• Updates the Procurement Plan annually.
• Updates the Prevention, Retention, and Contingency Plan every two years, or as amended based on community needs. Facilitates the PRC Planning Committee meetings.
• Organizes the annual JFS Advisory Board meeting. Prepares the presentation, updates the list of board members, and coordinates other presenters.
• Updates the Title XX Plan spending plan every year. Conducts public hearing every two years and submits the plan for Commissioner approval annually.
• Ensures the Child Abuse and neglect Memorandum and the APS Memorandum is reviewed annually and revised as needed. Publishes th revisions to the Fulton County website.
• Assesses program performance against state and federal performance goals. Created the JFS Report Card to monitor compliance.
• Supervises the agency evaluation. Developed the agency evaluation in 2016 which is administered every two years. The feedback is used to increase employee retention, address employee concerns, and improve agency morale.
• Maintains the JFS webpage on fultoncountyoh.com.
• Facilitates training, policies and procedures to ensure staff's safety.
• Meets 1-on-1 with supervisors to address specific concerns, review performance, and identify areas of improvement.
• Conducts monthly Leadership Team meetings to provide program, policy, and legislative updates.
• Organizes the monthly Lunch Room Chats for staff. These chats include on online community partner presentation, the Director's self-development training, HR updates, IT updates, and then a general question and answer period.
• Attends community partner meetings to stay current on community programs, address community issues, and promote JFS programs.

• Reviewed contracts for accuracy and devised a checklist to monitor the approval process.
• Researched potential funding opportunities, including both grant and loan options.
• Prepared grant applications for submission and other funding applications for State and Federal programs, ensuring all required information was included.
• Attended meetings to review project progress and provide support as needed.
• Began training as a Prevailing Wage Coordinator to provide this support for projects.
• Developed presentations for public meetings on grant-funded projects.
• Assisted the County Administrator with bid advertisements for projects.
• Cross-trained with other positions within the Board of Commissioners office to increase the versatility of employment.
• Responded to public information requests.
• Compiled legislative updates.
• Developed correspondence when requested by the County Administrator or the Board of Commissioners.
• Cultivated relationships within the funding network.
• Responsible for the development, implementation and completion of special projects assigned by the County Administrator and the Board of Commissioners.
• Attended seminars, workshops, webinars related to grants administration.

• Directed and supervised staff in the administration of water and wastewater service, street maintenance and repairs, zoning code enforcement, and utility account collection.
• Attended meetings for Council, Council Committees, Zoning Board, Parks and Recreation Board, Tree Commission, Fayette Chamber of Commerce, Fulton County Community Improvement Corporation, TMACOG, and other meetings so designated by Council.
• Prepared and negotiated contracts, franchises, and agreements. Approved by Council to sign all contracts, bonds and notes on behalf of the Village of Fayette.
• Functioned as the purchasing agent for all departments.
• Worked with the Mayor, Village Council, Boards, and Commissions to assist in the long and short-term planning needs of the community.
• Submitted the annual budget for the Village Council's approval.
• Prepared the operational and special budget reports that give basic guidance to Village Council and organizational staff.
• Acquired grant funding for special projects.
• Prepared comprehensive reports on activities related to management of the municipality.
• Reported to Council monthly with the Administrator's Report and weekly with the Action Item Log.
• Drafted resolutions and ordinances in accordance with Council's wishes.
• Enforced the HR polices, including evaluating and disciplining staff.
• Revised the Employee Handbook based on Council's instruction.
• Managed the daily operations of the Village.
• Communicated with Council any issues or concerns and provided a suggested solution.
• Developed the quarterly newsletter for the Village residents, including selling advertising space to cover the cost of the newsletter.
• Ensured compliance with local, state, and federal laws applicable to the village.
• Collaborated with external partners such as neighboring municipalities or county agencies.
• Maintained relationships with media outlets regarding information about events or programs sponsored by the village.
• Researched best practices in municipal management to improve efficiency of operations.
• Conducted public survey to determine the areas of improvement and areas of strength as perceived by the residents.
• Developed economic development strategies for long-term fiscal stability for the village.
• Monitored performance of all departments to ensure quality services were provided to citizens.
• Represented the interests of the community at public meetings or hearings concerning relevant issues.
• Identified areas where additional resources may be necessary to meet service demands.
• Oversaw hiring, training, supervision, evaluation, and termination of personnel within the village.
• Directed preparation of documents required for state audits.
• Reviewed concerns of residents to determine required action. Once action was completed, drafted and sent letters confirming the action taken.

• Co-managed cattle farm from calf to fat cattle selection, researching optimal feed and medical regimens, and tracking all information to establish a database for future planning.
• Administered medications as prescribed by a veterinarian for sick or injured animals.
• Responded quickly to emergency situations involving injured or sick animals.
• Monitored health of livestock on a regular basis to identify any signs of illness or injury.
• Maintained records of animal health, production, and other activities related to the farm.
• Performed routine inspections of pastures and fences to ensure they were safe and secure for animals.
• Inspected facilities regularly for cleanliness and implemented pest control measures when necessary.
• Operated farm equipment such as tractors and skid loaders in daily operations.
• Ensured proper care and maintenance of cattle by providing feed, water, and shelter.

Inside Sales Supervisor

• Functioned as the primary internal contact for customers.
• Supervised the Sales Coordinators and guided our team to exceed customer expectations.
• Worked with Sales Representatives to establish new accounts and maintain the current dealer network.
• Created PowerPoint presentations for Inside Sales Training.
• Implemented a Lead Tracking Program in Access with the Magic database to track prospective dealers and homeowner leads.
• Responded to Internet inquiries by referring area dealers and answering product questions.
• Tracked work orders and tasks on the Inside Sales Action Item List.

Purchasing Agent

• Responsible for maintaining inventory levels (approximately 3,000 parts) of the window fabrication components by utilizing the Kanban Inventory System.
• Generated purchase orders based on the Items to Expedite Report, the Running Low Report, and Purchase Requisitions.
• Communicated quality issues with vendors.
• Member of the Strategic Planning Committee, Communication Team, and the leader of the Visualization Subcommittee.
• Updated the Bill of Materials for cost, operations, and inventory purposes.
• Trained staff members in computer basics

Customer Service Supervisor

• Supervised the development of the Customer Service Department by devising a Customer Service Plan, detailing the department's mission and infrastructure.
• Established a warranty tracking system.
• Purchased special order out items for production based on order input.
• Verified order accuracy and pricing.
• Scheduled product deliveries.
• Maintained sample inventory levels.
• Responded to technical service inquiries.
• Assisted in the implementation of the new computer system.

• Maintained excellent rapport with a distributor network by expediting customer requests in a precise and orderly fashion.
• Helped with year-end entries for the Accounting Department and assisted payroll.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Provided accurate information about products and services to customers.
• Assisted customers with product ordering, billing, returns, exchanges, and technical support.
• Maintained a high level of professionalism when dealing with difficult customers.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Resolved customer complaints promptly and efficiently.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided exceptional customer service to ensure customer satisfaction.
• Conducted regular follow-up calls with customers after resolving their issues.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Provided excellent customer service to resolve customer complaints in a timely manner.

• Solicited business from potential and current customers.
• Organized various promotions, trade shows, sales contests, and customer training classes.
• Founded group to create newsletter for current customers.
• Member of the Sprint Cellular Training Team.
• Sprint Quality Award Winner in September 1994 for organizing the grand opening of the Northtowne location.

• Monitored the order intake process.
• Coordinated the work assignments of twenty-five appraisers.
• Provided customer service to ensure client satisfaction.
• Managed scheduling appointments with clients to ensure appraisals were completed timely.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Handled incoming calls and inquiries from customers regarding services offered.
• Maintained accurate records of services provided for each client.
• Addressed and resolved client complaints and issues in a timely manner.