Amy Smith
Los Angeles,CA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Emergency Response Supervisor
Department Of Children And Family Services
Los Angeles, CA
02.2018 - Current
- Oversees a section by planning, organizing, and directing the office work activities in accordance with federal and state laws, regulations and department policies and procedures
- Supervises subordinate staff by performing a full range of supervisory tasks, such as; advising, motivating, training, supporting, coaching, mentoring, and disciplining employees
- Develops and maintains effective public relations with other county departments, public and private agencies, civic groups and the public
- Provides direct specialized assistance to the Deputy Director, Children and Family Services, Bureau of Operations, as needed
- Meets with the public in difficult cases requiring unusual tact and extensive knowledge of subject matter, or where sensitive matters or important public relations issues are involved
Customer Service Agent
Delta Air Lines, Inc
Los Angeles, CA
09.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Resolving customers issues by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Education
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA01.2005
Skills
- Strong skills in time management, prioritizing task, trouble shooting and meeting deadlines
- An excellent communicator, positive and self-motivated
- Computer skills include: MS Word, Excel Power, Point, Snap and DLTERM
Timeline
Emergency Response Supervisor
Department Of Children And Family Services
02.2018 - Current
Customer Service Agent
Delta Air Lines, Inc
09.2017 - Current
High School Diploma -
Birmingham Community Charter High School
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