Amy Smith
Charleston,WV
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals. Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Leader
7 ELEVEN CORP
1630 East Washington Street Charleston Wv
06.2008 - Current
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Conducted inventory analysis to determine optimal stock levels.
Education
Diploma -
East Bank High School
East Bank, WVSkills
- Proper Staffing
- Workload Priorities
- Merchandising and Display
- Loss Prevention Procedures
- Delegation and Supervision
- Team Leadership
- Records Accuracy
- Positive and Friendly
- Supply Ordering
- Disciplinary Action
- Corrective Actions
- Cash Register Operations
- Retail Merchandise Quality Standards
- Team Goals
- Merchandising
- Employee Training
- Sales Promotion
- Administering Payroll
- Employee Scheduling
- Building Customer Loyalty
- Team Cooperation
- Customer Loyalty
- Bank and Safe Deposits
- Delegating Work
- Staff Coaching and Training
- Loss Protection
- Time Management
- Audit Coordination
- Employee Terminations
- Store Policies and Procedures
- Cash Handling and Reconciliation
- Job Assignments
Certification
- Certified Store Coach, 7 Eleven
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Leader
7 ELEVEN CORP
06.2008 - Current
Diploma -
East Bank High School