Amy Smith
Bardstown,KY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hampton Inn By Hilton
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Elderly Caregiver
Sunrise Manor Nursing & Rehabilitation Center
02.2023 - 07.2023
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Maintained clean, safe, and well-organized patient environment.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
Host
Cracker Barrel
09.2022 - 01.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Nelson County High School
Bardstown, KY05.2020
Skills
- Office Organization
- Cash Handling
- Customer Service
- Call Routing
- Front Office Management
- Guest Relations
- Hospitality Services
- Bookkeeping
- Complex Problem-Solving
- Time Management
- Computer Proficiency
- Drawer Balancing
- Payment Processing
- Customer Assistance
- POS Systems
- Cleaning and Sanitizing
- Merchandise Restocking
- Patience and Empathy
- Reliability and Punctuality
Affiliations
- I'm a mother, i love to cook and clean and be in the outdoors!
Certification
CPR certified
Languages
English
References
References available upon request.
Timeline
Front Desk Receptionist
Hampton Inn By Hilton
08.2023 - Current
Elderly Caregiver
Sunrise Manor Nursing & Rehabilitation Center
02.2023 - 07.2023
Host
Cracker Barrel
09.2022 - 01.2023
High School Diploma -
Nelson County High School