Amy Smith
Snoqualmie,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Hospitality Host
Alaska Airlines
10.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Monitored food presentation quality from kitchen before presenting it to a guest which led increased chances of recommendations.
- Effectively managed time-sensitive tasks like room turnovers and food turn out times, minimizing customer wait times and enhancing satisfaction levels while ensuring the least amount of food waste.
- Trained new team members, ensuring consistent delivery of hospitality standards.
- Conducted regular inspections of rooms and public areas, ensuring cleanliness and adherence to health regulations.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Owner/operator Mobile Esthetics
Self
01.2008 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Evaluated suppliers to maintain cost controls and improve operations.
Owner/operator DayCare
Self
01.2012 - 08.2023
- Maintained accurate accounting of tuition and operating reports.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Stayed current on guidelines to maintain compliant program operations.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Parent liaison between parents and daycare center ensuring clear and effective communication.
- Organize conferences to discuss children's development, milestones, and address any questions or concerns parents may have.
- Establish and maintain various communication channels such as emails, phone calls, or a dedicated app for parents to reach out and receive updates easily
- communicate effectively with parents about any behavioral issues, discipline strategies used, and work together to maintain consistency in managing children's behavior
- Mediate and resolve and conflicts or misunderstandings that may arise between parents and the daycare in a professional and diplomatic manner
RN/CNA Supervisor
Snoqualmie Valley Hospital
09.2009 - 01.2012
- Monitored and inspected new staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented all day to day activities related to patient care
Education
Associate of Arts - Fashion Marketing
The Art Institute of Seattle
Seattle, WA06.2004
Associate of Science - Biology
Montana State University - Bozeman
Bozeman, MT01.2002
High School Diploma -
Terry High School
05.1999
Skills
- Strong verbal and written communication skills
- Ability to problem-solve in high-pressure situations
- Demonstrate capacity to handle emergencies and crises with composure and efficiency
- Strong leadership skills
- Effective team player with ability to collaborate with colleagues to ensure seamless customer experience
- Positive demeanor and enthusiasm for providing outstanding service
- Proficient in managing multiple tasks simultaneously
- Reliable schedule adherence committed unwaveringly to assigned work schedules, fostering a reputation for reliability and ensuring seamless operations during shifts or appointments
Timeline
Hospitality Host
Alaska Airlines
10.2023 - Current
Owner/operator DayCare
Self
01.2012 - 08.2023
RN/CNA Supervisor
Snoqualmie Valley Hospital
09.2009 - 01.2012
Owner/operator Mobile Esthetics
Self
01.2008 - Current
Associate of Arts - Fashion Marketing
The Art Institute of Seattle
Associate of Science - Biology
Montana State University - Bozeman
High School Diploma -
Terry High School