amy smith
Texarkana,Texas
Summary
Dynamic leader with proven expertise in customer service management and department oversight, honed at GMP Investments. Excelled in team building, mentoring, and driving operational efficiency, enhancing customer experience through strategic problem-solving and time management. Skilled in QuickBooks and adept at fostering a culture of excellence, achieving significant performance improvements.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
GMP Investments
Texarkana, Texas
02.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Accounted and profit over loss evaluation.
Tech Assistant
Pleasant Grove Animal Hospital
07.2020 - Current
- Assist veterinarians and vet technicians with lab work
- Clean, sterilize, and maintain operating rooms, examining rooms, cages, and surgical equipment
- Comfort and restrain pets during examinations and care
- Provide first aid to pets in an emergency, stabilizing them until a doctor can take over
- Administer treatments to pets
- Perform some clerical duties
- Feed animals and monitor their food intake
- Bathe pets when necessary
- Exercise animals and ensure their comfort
Managers, All Other
Exxon
09.2014 - 03.2017
- Managed alcohol sales with a daily
- Managed the back office, generated and dispatched daily reports to the head office
- Conducted continuous stocktaking to maintain proper inventory standards
- Responsible for receiving and checking the accuracy and inspection all deliveries
- Recruited and trained new employees to and above company standards
- Encouraged and practiced good security methods and procedures with associates for the protection of employees and customers
- Promoted and demonstrated good work ethic and team leadership qualities
- Managed day-to-day operations of Exxon Station which included but was not limited to cash handling and deposits
- Inventoried stock and requisitioned new stock from suppliers
- Accounts Payable and Accounts Receivable
- Monitored and controlled internal / external
Home Health Aides
Redriver Healthcare Inc
05.2013 - 09.2015
- Monitors patient condition by observing physical and mental condition, intake and output, and exercise
- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming
- Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
- Helps family members care for the patient by teaching appropriate ways to lift, turn, and reposition the patient; advising on nutrition, cleanliness, and Provide basic health-related services according to a client's needs, such as checking vital signs or administering prescribed medication at scheduled times
- Organize a client's schedule and plan appointments
- Arrange transportation to doctors' offices or for other kinds of outings
- Shop for groceries and prepare meals
Customer Service Representative
EXCEL Finance
05.2012 - 10.2014
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Education
High School Diploma -
Alvin C York
Jamestown, TN06-1997
Skills
- Customer Service
- Product Knowledge
- Quality Focus
- Problem Solving
- Market Knowledge
- Documentation Skills
- Listening
- Phone Skills
- Resolving Conflict
- Analyzing Information
- Multi-tasking
- Department Oversight
- Time Management
- Customer experience
- Quickbooks
- Store Opening and Closing
- Team Building and Leadership
- Customer Service Management
- Mentoring and Coaching
Timeline
Assistant Store Manager
GMP Investments
02.2024 - Current
Tech Assistant
Pleasant Grove Animal Hospital
07.2020 - Current
Managers, All Other
Exxon
09.2014 - 03.2017
Home Health Aides
Redriver Healthcare Inc
05.2013 - 09.2015
Customer Service Representative
EXCEL Finance
05.2012 - 10.2014
High School Diploma -
Alvin C York