Amy Smith
Fair Haven,MI
Summary
Accomplished Manager with a proven track record at Shore Thing Marketing, adept in inventory management and fostering strong relationships. Excelled in enhancing team productivity and reducing waste, demonstrating exceptional time management and coaching abilities. Achieved significant improvements in operational efficiency and customer satisfaction, underscoring a commitment to excellence and strategic decision-making.
Overview
27
27
years of professional experience
Work History
Manager
Shore Thing Marketing
Ira, MI
05.2023 - 09.2025
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Provided administrative support to the back office team by organizing and maintaining files, data entry and generating reports.
- Reviewed and approved vendor invoices.
- Updated product labels to reflect accurate pricing.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Worked effectively in team environments to make the workplace more productive.
General Manager of Food Service
Chicken Express - Saginaw
Saginaw, TX
01.2011 - 07.2025
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Investigated and resolved customer complaints concerning food quality and service.
- Collaborated with health inspectors to address any compliance issues promptly.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Delegated work to staff, setting priorities and goals.
- Trained new hires on company policies and procedures.
- Served customers by phone to take orders and answer product or service questions.
- Trained and supervised staff members in all aspects of restaurant operations.
Working Partner
Sonic Drive In SRI
Fort Worth, TX
06.1998 - 10.2011
- Scheduled promotional activities to enhance revenue.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules, and assigned team members to specific duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw food preparation, production and presentation according to quality standards.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
Diploma - Information Technology Support
Computer Learning Center
Hurst, TX06-1998
High School Diploma -
Western Hills High School
Benbrook,TX06-1996
Skills
- Time management
- Inventory management
- Relationship building
- Customer service
- Decision-making
- Coaching and mentoring
- Expectation setting
- Task delegation
Timeline
Manager
Shore Thing Marketing
05.2023 - 09.2025
General Manager of Food Service
Chicken Express - Saginaw
01.2011 - 07.2025
Working Partner
Sonic Drive In SRI
06.1998 - 10.2011
Diploma - Information Technology Support
Computer Learning Center
High School Diploma -
Western Hills High School
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