Amy Smith
Summary
Experienced with inventory management, ensuring accurate stock levels and timely order processing. Track record of maintaining safety standards and promoting effective teamwork.
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 60 pounds.
Diligent with proven track record in efficiently coordinating and executing organizational tasks. Successfully managed multiple projects, streamlining processes to enhance productivity. Demonstrated ability in communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Retail Customer Service
Bath & Body Works
09.2024 - 02.2025
- Provided courteous service to customers, answering questions regarding products and sales.
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
06.2024 - 09.2024
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Communicated professionally with pet owners via phone, email, and text.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
- Reduced anxiety in new or nervous dogs by using calming techniques and providing one-on-one attention, fostering more welcoming environment.
- Streamlined check-in and check-out process, making it more efficient for both staff and pet owners.
Retail Associate
Once Upon a Child
02.2024 - 05.2024
- Performed cashier duties in a high-volume retail environment
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Demonstrated excellent customer service skills in a fast-paced retail environment
Crew Member
Trader Joe's
07.2023 - 01.2024
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Followed cash handling procedures to ensure accuracy and reduce losses
- Collaborated with store managers to ensure all shelves were properly stocked and items were properly rotated
- Followed all safety protocols to ensure a safe working environment
Administrative Assistant II
Medical University of South Carolina
12.2021 - 05.2023
- Provide administrative support to 6 directors
- Schedule and coordinate meetings and travel arrangements for directors
- Complete onboarding paperwork for all of Revenue Cycle new hires for the training department
- Converted paper employee files to an electronic filing method
- Timekeeping
- HR Partner experience in OurDay
Financial Counselor
Medical University of South Carolina
04.2019 - 12.2021
- Contact insurance companies for patient's eligibility and benefits
- Generate patients estimates for upcoming Radiology procedures
- Coordinate payment collection
- Assist patients in understanding their insurance benefits and how it is applied to services rendered
- Experience determining root cause of issues, recommending solutions, and developing processes to monitor continuous improvement
- Process MUSC Financial Assistance Program (FAP) application to patients that qualify using the national poverty guidelines
- Maintain weekly, monthly, and yearly collection goals for Financial Counselors at the Parkshore location using Excel
Front Office Manager
Coastal Gynecology and Obstetrics
12.2015 - 03.2019
- Greet all patients friendly, courteously, and respectfully
- Checked patients in and out, answered phones, and scheduled appointments along with medical record maintenance
- Supervised daily staff activities, establishing an effective and smooth work environment
- Scheduled, tracked and provided follow-up of pre and posted surgical administrative needs
- Process payment and collections
- Conform to all applicable HIPAA, billing compliance and safety guidelines
Education
Bachelor of Science - Business Administration
Lander University
04.2011
Diploma -
Hanahan High School
05.2007
Skills
- Communication Skills
- Customer Service
- Front Office
- Onboarding
- Training
- Billing
- Collections
- Computer Skills
- Data Entry
- Attention to Detail
- Organization Skills
- Product and service understanding
- Self-motivated and disciplined
Timeline
Retail Customer Service
Bath & Body Works
09.2024 - 02.2025
Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
06.2024 - 09.2024
Retail Associate
Once Upon a Child
02.2024 - 05.2024
Crew Member
Trader Joe's
07.2023 - 01.2024
Administrative Assistant II
Medical University of South Carolina
12.2021 - 05.2023
Financial Counselor
Medical University of South Carolina
04.2019 - 12.2021
Front Office Manager
Coastal Gynecology and Obstetrics
12.2015 - 03.2019
Diploma -
Hanahan High School
Bachelor of Science - Business Administration
Lander University
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