Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

AMY SMITH

Seneca

Summary

Dynamic leader with extensive experience at Landry's Inc., excelling in multi-unit management and team development. Proven track record in enhancing operational efficiency and achieving financial targets, including a significant revenue increase. Skilled in training and retention, driving a positive work culture while implementing effective cost controls.

Overview

23
23
years of professional experience

Work History

Shift Supervisor

Starbucks
Seneca
07.2024 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a polite and professional manner.
  • Managed opening and closing procedures, ensuring efficient operation of the coffee shop.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Monitored compliance with health and safety regulations to ensure a safe working environment.
  • Supervised daily operations, maintaining high standards of cleanliness and organization.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

District Manager - Southern California

Kelly Operations Group
San Diego
01.2019 - 03.2024
  • Promoted to lead a district upon the acquisition of Claim Jumper from Landry's
  • A versatile, multi-state, multi-concept leader who excels in operational efficiency, financial management, and team development
  • Managed a $40MM revenue district
  • Dedicated to an outstanding dining experience to guests while simultaneously achieving financial goals and fostering a positive work culture
  • Oversaw the performance of 9 multi-brand upscale casual dining establishments across California, consistently achieving and exceeding revenue, and profit targets
  • Introduced new KPI targets, national F&B procurement guidelines, cross-branding initiatives, and performance bonus plans to enhance store-level budgeting and revenue outcomes
  • Conducted regular site visits and audits to ensure adherence to brand standards, quality, and service excellence
  • Implemented cost-control and inventory metrics, resulting in a 3.4% reduction in operational expenses/COGs without compromising service quality
  • Conducted regular training sessions to enhance the skills of restaurant management and staff, ensuring a high level of service
  • Developed and executed marketing and promotional campaigns to drive customer traffic and loyalty

Training Manager

Landry's Inc.
Southern California
01.2016 - 01.2019
  • As a Training Manager for an international leader in dining, I was responsible for developing and implementing training programs to ensure restaurant staff members are well-equipped with the skills and knowledge required to perform their jobs effectively
  • Critical in maintaining consistent and excellent service standards, enhancing employee performance, and promoting a positive work environment
  • Hand selected during the Landry's acquisition of the Claim Jumper brand to work in the training department
  • Create training materials, manuals, and resources that effectively communicate policies, procedures, and job-specific tasks - Service, POS, Reservations systems, etc.
  • Ensure that all staff members are trained in food safety and hygiene practices, in compliance with multi-state guidelines
  • Conducted regular refresher courses to reinforce safety protocols
  • Led on-the-ground inspections, training, and reporting activities to enhance opportunities for real-time coaching and improvement.

Sr. General Manager

Landry's Inc.
Costa Mesa
01.2011 - 01.2016
  • Recruited from the NSO team to lead the opening of the flagship location in Costa Mesa
  • With the successful launch of the NSO, I took over operations as the GM and became a Sr. General Manager for the company leading the southern California teams
  • Grew the location from $5.7MM in revenue to $7.5MM in second year
  • Created and managed sales and labor budgets, analyzing financial statements, and implementing cost-control measures to ensure financial targets are met
  • Successfully led all aspects of recruiting and onboarding resulting in low employee and manager turnover, full bench strength planning, highly cross-trained leaders, which led to becoming the certified training location for all levels of management.

General Manager

Landry's Inc.
Long Beach
01.2002 - 01.2011
  • With the successful operation of the Long Beach location, I became a leader in NSO, opening 10 units across the country
  • Crucial role in overseeing and developing a comprehensive plan, timelines, tasks, and resource allocation for the NSO
  • Cross-Functional leadership driving all aspects of operations and training for the NSO.

Education

High School Diploma -

Irvine Valley College
Irvine, Ca
06.1995

Skills

  • Multi-Unit/State Management
  • HR
  • Training
  • Development
  • Retention
  • Multi-Concept Team Leadership
  • Strategic Turnaround
  • New Store Open
  • Food & Beverage Programs
  • P&L
  • Cost Controls

Accomplishments

  • 7.5MM Revenue Unit, 2012
  • Double Digit Profit Growth, 2011 & 2012
  • 1MM 4-wall Profit unit, 2012
  • GM of the Year 2011 & 2013
  • Mentor of the Year 2014 & 2015

References

References available upon request

Timeline

Shift Supervisor

Starbucks
07.2024 - Current

District Manager - Southern California

Kelly Operations Group
01.2019 - 03.2024

Training Manager

Landry's Inc.
01.2016 - 01.2019

Sr. General Manager

Landry's Inc.
01.2011 - 01.2016

General Manager

Landry's Inc.
01.2002 - 01.2011

High School Diploma -

Irvine Valley College

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