Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amy Smith

Richmond,VA

Summary

Aspiring professional seeking role within growth-oriented organization that presents challenging responsibilities and opportunities for advancement

Overview

31
31
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

The Cannabist Company
10.2022 - Current
  • Trained new staff on operational procedures and customer service standards.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Assisted customers in selecting appropriate cannabis strains and products.
  • Educated patients on safe usage and dosage of cannabis medications.

Lead Triage Technician

Omnicare Pharmacy
01.2013 - 03.2023
  • Collaborated with pharmacists to resolve prescription issues promptly.
  • Operated pharmacy software for processing prescriptions and patient records.
  • Collaborated with healthcare professionals to optimize patient care solutions.
  • Supervised daily pharmacy operations and workflow management.
  • Trained and mentored junior pharmacy technicians on procedures.

Lead Pharmacy Technician

CVS Pharmacy
05.2008 - 05.2013
  • Scheduling employees.
  • Supervised daily pharmacy operations and workflow management.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Collaborated with pharmacists to resolve prescription issues promptly.
  • Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Residential Assistant

Lumzy's Residential Services
08.2009 - 02.2010
  • Assisted residents with daily living activities and personal care needs.
  • Monitored resident safety and reported concerns to the nursing staff promptly.
  • Maintained accurate documentation of resident health and behavioral observations.
  • Performed administrative tasks such as filing paperwork and updating databases related to residential life operations.
  • Transported clients to recreational and leisure activities.
  • Developed strategies to address challenging behavior among residents.

Data entry/Quality Control

Wal-Mart Distribution Center
03.2006 - 10.2009
  • Processed incoming shipments to ensure timely distribution.
  • Conducted quality checks on merchandise before distribution to stores.
  • Assisted in training new staff on data control procedures and protocols.
  • Coordinated with various departments to resolve inventory discrepancies.

Assistant Manager

Simply Fashion
01.1999 - 10.1999
  • Store open/closing procedures
  • Assist with hiring associates
  • Assist with scheduling/training of associates
  • Made bank deposits
  • Assisted in managing daily store operations and employee scheduling.
  • Trained new staff on customer service protocols and sales techniques.
  • Coordinated inventory management and ensured stock accuracy.
  • Implemented merchandising strategies to enhance product visibility.
  • Oversaw cash handling procedures and maintained financial records.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Collaborated with team members to create a positive shopping environment.
  • Supervised daily operations, including scheduling shifts and assigning duties.

Manager

Video World
02.1995 - 12.1998
  • Store open/closing procedures
  • Hiring/scheduling/training of associates
  • Made bank deposits
  • Oversaw daily operations and staff scheduling for video rental services.
  • Managed inventory levels and ensured timely restocking of popular titles.
  • Led team meetings to discuss performance and improve customer service strategies.
  • Developed training materials for new employees on store policies and procedures.
  • Enhanced customer engagement through personalized recommendations and support.
  • Fostered a positive work environment to encourage teamwork and collaboration among staff.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Associate of Applied Science - Web Development

ECPI University
Glen Allen

Skills

  • Prescription processing
  • Pharmacy software
  • Inventory management
  • Customer education
  • Patient safety
  • Medication dispensing

Certification

  • Virginia Certified Notary Public, 08/01/21, 08/31/29
  • National Pharmacy Technician Certified, 11/01/05, 11/31/25
  • Virginia Pharmacy Technician, 08/01/05, 12/31/25
  • CPR/First Aid, 09/01/22, 09/01/29

Timeline

Pharmacy Technician

The Cannabist Company
10.2022 - Current

Lead Triage Technician

Omnicare Pharmacy
01.2013 - 03.2023

Residential Assistant

Lumzy's Residential Services
08.2009 - 02.2010

Lead Pharmacy Technician

CVS Pharmacy
05.2008 - 05.2013

Data entry/Quality Control

Wal-Mart Distribution Center
03.2006 - 10.2009

Assistant Manager

Simply Fashion
01.1999 - 10.1999

Manager

Video World
02.1995 - 12.1998

Associate of Applied Science - Web Development

ECPI University

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