Amy Smyth
Aging Services Specialist
La Crosse,WI
Summary
RESUME SUMMARY Creative leader with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Lead Service Coordinator
Presbyterian Villages Of Michigan
Southfield, MI
01.2021 - Current
- Led team of Resident Service Coordinators across Michigan, providing case management to adults 62+ in rent-subsidized housing
- Developed quality assurance protocols and conducted quality assurance in-person and virtually, in accordance with funding guidelines
Project Coordinator
Area Agency On Aging 1-B
Southfield, MI
03.2018 - 12.2020
- Developed new services and supports for family caregivers of older adults
- Implemented Caregiver Coaching, which utilized volunteers to support family caregivers virtually
- Kept grant projects on schedule by managing deadlines
Service Coordinator
Trinity Senior Living
Highland , Michigan
08.2017 - 09.2018
- Provided case management to residents 60+ living in rent-subsidized housing
- Maintained accurate records and full compliance with government regulations and agency guidelines
Director, Community Connections
Presbyterian Villages Of Michigan
Southfield, MI
03.2010 - 03.2015
- Provided case management to residents 62+ at a rent-subsided senior living facility
- Promoted to develop community-based services that provided case management and social connections near PVM's senior living facilities
- Oversaw operations for new chapters in Michigan
Director
Area Agency On Aging 1-B
Southfield, Michigan
10.2006 - 10.2010
- Managed daily operations of department that oversaw Older Americans Act programs for adults 60+
- Redesigned policy and procedures for contractors and vendors to promote efficiency in contract adherence for state and federal funding
Education
Master of Science - Gerontology
St. Cloud State University
St. Cloud, Minnesota 09.1996 - 01.2001
Bachelor of Arts - English
University of Wisconsin
Stevens Point, Wisconsin 09.1990 - 05.1994
Skills
Individualized service plans
Service monitoring and evaluation
Community liaison
Rapport and trust building
Timeline
Lead Service Coordinator
Presbyterian Villages Of Michigan
01.2021 - Current
Project Coordinator
Area Agency On Aging 1-B
03.2018 - 12.2020
Service Coordinator
Trinity Senior Living
08.2017 - 09.2018
Director, Community Connections
Presbyterian Villages Of Michigan
03.2010 - 03.2015
Director
Area Agency On Aging 1-B
10.2006 - 10.2010
Master of Science - Gerontology
St. Cloud State University
09.1996 - 01.2001
Bachelor of Arts - English
University of Wisconsin
09.1990 - 05.1994