Amy Sneed

• Managed daily office operations, coordinated administrative support, and workflow processes to ensure a productive work environment.
• Managed the scheduling of service calls.
• Accounts payable/receivable.
• Managed customer and vendor relationships.
• Maintained records.
• Managed office and part supply inventory.
• Processed complete and correct invoices in a timely manner.
• Handled inbound and outbound calling and assisted customers accordingly.
• Managed the weekly payroll cycle.
• Processed weekly, monthly, and quarterly payroll taxes.

• Licensed insurance agent and personal CSR to the Agency Manager.
• Coordinated all appointments for the Agency Manager.
• Handled inbound and outbound customer calls.
• Dispatched and responded to emails.
• Compiled reports for the manager.
• Assisted customers with new business and/or policy changes.

Within three months of returning to the company I took on the additional role of Office manager:

• Processed weekly payroll.
• Accounts payable/receivable.
• Processed monthly, quarterly payroll taxes.
• Performed daily bank deposits.
• Handled any inner office issues that arose.

• Processed medical records requests for lawyers, medical facilities, and clients.
• Transcribed doctor's dictation.
• Handled inbound and outbound calls.
• Scheduled new patient and recurring patient appointments.
• Processed new patient paperwork as needed.