Summary
Overview
Work History
Education
Skills
Engagement Committees
References
Work Availability
Quote
Timeline
Volunteer

Amy Snow

Duncan,SC

Summary

As the Director of IT Business Solutions, Led and coordinated the entire lifecycle of application testing, implementation, and management. Leveraging my expertise and a collaborative approach, I ensured the successful deployment of software solutions, guaranteeing high-quality performance and seamless integration into the organization's operations. Throughout the process, I closely monitored and managed the applications to maintain optimal functionality and address any potential issues promptly, ensuring a reliable and efficient IT environment.

Overview

29
29
years of professional experience

Work History

Director, IT Business Solutions

Ob Hospitalist Group
07.2022 - Current
  • Ensured seamless operation and optimization of business applications that includes clinical charge capture, revenue cycle billing, clinical documentation management, and clinician scheduling systems, contributing to improved efficiency, accuracy and internal customer satisfaction for over 2,000 users.
  • Managed relationships with IT vendors and service providers to negotiate contracts, monitor performance, and ensure delivery of high-quality services and products.
  • Assessed new and emerging technologies to identify opportunities for improving business processes. and making informed decisions on technology adoption.
  • Established departmental performance goals and provided feedback for underperforming areas.

Manager, IT Business Solutions

OB Hospitalist Group
04.2019 - 07.2022
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Managed and motivated employees to be productive and engaged in work.
  • Communicated clearly with cross functional team members, clinicians, vendors, and stakeholders to keep everyone on the same page and working toward established business goals.
  • Implemented and managed new clinical scheduling application.
  • Cross-trained existing employees to maximize team agility and performance.

Sr Business Solutions Analyst

Ob Hospitalist Group
09.2013 - 04.2019
  • Implemented clinical charge capture application by performing detailed research of internal clinical and revenue cycle business processes to accurately tailor the application to the unique needs of each.
  • Recommended and implemented electronic data capture of Value Added services provided by clinical team members, outside of charge capture.
  • Successfully facilitated a move of one patient services billing company to another, retrieving data from the former, formatting for ingest into the new, along with completing a full analysis of all charges and payments posted to ensure zero loss of data.
  • Analyzed data to identify root causes of problems and recommend corrective actions for application issues.

Hospital Services Director

Ob Hospitalist Group
05.2012 - 09.2013
  • Developed, presented, and managed hospital onboarding for implementing Ob Hospitalist as a business partner.
  • Reviewed financial and operational reports on regular basis to provide effective solutions.
  • Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.

Billing Coordinator

Ob Hospitalist Group
11.2011 - 05.2012
  • Prepared and submitted daily, monthly, and annual billing reports to management for financial overview.
  • Identified, researched, and resolved billing variances to maintain system accuracy.

Area Operations Specialist

Gentiva Home Health Services
02.2009 - 02.2011
  • Executed an effective weekly reporting approach, offering comprehensive analysis of outstanding billing, insurance and paperwork deficiencies, reducing monthly outstanding billing from >$400k to <$60k per month.
  • Assisted with overall financial improvements for South Carolina area resulting in weekly/monthly clean closes. (Financial results – 1st area out of 4 for region and 2nd area for the nation)
  • Implemented operational process improvement strategies for 10 area branches across South Carolina

Pre-Kindergarten Educator

St. Mary Magdalene Preschool
01.2007 - 02.2009
  • Built positive relationships with students and families for safe, trusted learning support.
  • Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.


SR Business Operations Specialist

Baxter Healthcare Corporation
02.2003 - 10.2005
  • Trained 25+ staff in standard operating procedures / processes.
  • Managed $160 million GPO contract and assigned territory hospital contracts in calculating incentive payments based on sales and compliance terms and conditions.
  • Reduced 60 days/year of system work down to 12 days/year by implementing system process improvements and leveraging automation.

Sales Contract Administrator

Baxter Healthcare Corporation
09.1999 - 01.2002
  • Developed, implemented, and maintained direct end-customer and GPO contracts, bids, and pricing agreements.

Home Patient Service Representative

Baxter Healthcare Corporation
12.1996 - 09.1999

Learning Disabilities Aide

Antioch Upper Grade School
08.1994 - 12.1996

Certified Nursing Assistant

Victory Lakes
05.1994 - 08.1995

Education

Business & Nursing

College of Lake County
Grayslake, IL

Skills

  • Problem Solver
  • Analytical & Critical Thinking
  • Application Testing, Implementation & Management
  • Excellent Communication
  • Active Listener
  • Budgeting & Forecasting
  • Business Requirements
  • Support Response Coordination
  • Training & Development
  • Vendor Contract Negotiation & Management
  • Flexible &Adaptable
  • Organization & Time Management
  • Issue Resolution
  • Project Coordination
  • Staff Development
  • Office Staff Leadership
  • Process Improvement
  • Data Verification
  • Financial Reporting
  • People Management
  • Market Research Proficiency
  • Verbal and Written Communication
  • Budget Management
  • Complex Problem-Solving
  • HIPAA Guideline Compliance
  • Team Oversight
  • Persuasive Communication Style
  • Contract and Vendor Management
  • Confidentiality Understanding
  • Interdepartmental Coordination
  • Innovation and Creativity
  • Project Management
  • Change Management Process

Engagement Committees

Ob Hospitalist Group:

  • Leader, IT Clinical Technology
  • Member, Rewards & Recognition
  • Member, Clinical Wellness & Engagement
  • Member, Corporate Wellness & Engagement
  • Member, Education Committee


Baxter Healthcare:

  • Member, Rewards & Recognition Committee

References

Available upon request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Director, IT Business Solutions

Ob Hospitalist Group
07.2022 - Current

Manager, IT Business Solutions

OB Hospitalist Group
04.2019 - 07.2022

Sr Business Solutions Analyst

Ob Hospitalist Group
09.2013 - 04.2019

Hospital Services Director

Ob Hospitalist Group
05.2012 - 09.2013

Billing Coordinator

Ob Hospitalist Group
11.2011 - 05.2012

Area Operations Specialist

Gentiva Home Health Services
02.2009 - 02.2011

Pre-Kindergarten Educator

St. Mary Magdalene Preschool
01.2007 - 02.2009

SR Business Operations Specialist

Baxter Healthcare Corporation
02.2003 - 10.2005

Sales Contract Administrator

Baxter Healthcare Corporation
09.1999 - 01.2002

Home Patient Service Representative

Baxter Healthcare Corporation
12.1996 - 09.1999

Learning Disabilities Aide

Antioch Upper Grade School
08.1994 - 12.1996

Certified Nursing Assistant

Victory Lakes
05.1994 - 08.1995

Business & Nursing

College of Lake County

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Amy Snow