Amy Snyder-Heitman

• Created daily lesson plans across multiple subjects
• Created project based learning opportunities for all students.
• Differentiated instruction to meet the needs of 26 students per year.
• Led and participated in building committee meetings for 3 different committees.
• Created new curriculum for our school in the area of STEAM learning.
• Built positive relationships with parents to involve families in educational process.
• Collaborated with administrators on classroom policies, management strategies and discipline.
• Carried out day-day-day duties accurately and efficiently.
• Retained student interest and maximized receptive learning.
• Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.

• Adventure Care is before and after school program as well as summer day camp program, I worked for both programs.
• We sang songs, planned activities, science experiments, and art projects.
• Collaborated with other camp counselors to design fun and enriching learning activities for 150 campers.
• Worked with children of varying age, interest, skill and developmental levels.
• Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
• Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
• Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.

• Branch Teller, then promoted to call center for customer care.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Provided primary customer support to internal and external customers.
• Created and maintained staff intranet for our department.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

• Upward Bound, a non-profit program that works with Minneapolis High School students who are low income or first generation college bound.
• Worked closely with word processing programs and organized and managed students records electronically.
• Created lesson plans and assisted in many office tasks.
• Tutor students in Math, English, and Reading.
• Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Supported students with helpful study habits and exam strategies.
• Met with students and discussed educational goals and expectations.
• Provided clerical support, addressing routine and special requirements.

• Member of LGBTQA Alliance
• Majored in Psychology
• Minors in both Women's Studies and Religious Studies
• Study Abroad: London, England

• Dean's List: GPA 3.715
• Received Certification in the French Language

GPA: 3.64

• Dean's List
• Member of student WEA
• Member of NEA

Minors:

• Religious Studies
• Women's Studies