Amy Solomon

• Managed conflict resolution among residents effectively, maintaining a positive living environment for all parties involved.
• Conducted regular performance evaluations for direct reports providing constructive feedback aimed at their professional development.
• Developed comprehensive training programs for new Resident Assistants, ensuring consistent quality of service.
• Enhanced resident satisfaction by addressing concerns promptly and professionally.

Care assistant

• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

• Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
• Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
• Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
• Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.

• Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
• Trained and mentored new employees to maximize team performance.
• Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
• Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
• Supervised employees and oversaw quality compliance with company standards for food and services.

• Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
• Developed strong relationships with clients, earning trust through reliability and attention to detail.
• Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
• Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
• Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
• Sanitized apartments after move-out or prior to move-in.
• Provided excellent house cleaning and maid services to clients.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.