Amy Sommay
Summary
Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
14
14
years of professional experience
Work History
Post Closer
Hometown Equity Mortgage
2021.12 - 2022.09
- Review & obtain conditions to clear loans for purchase with investors in a timely manner.
- Communicate between various departments, vendors, investors, and borrowers.
- Responsible for daily tracking and maintaining the accuracy of post- closing dates, reporting, and quality control review and reconciliation of each loan.
- Utilize multiple online systems and other database management systems to process and prioritize work queue.
- Maintain communication of collateral packages delivered, reallocated, or issue loans with the Post Closing Team
- Request updated Purchase Advice from Investors as necessary
- Access findings. Uploading any missing documents and or completing documents
- Creating and delivering FNMA and FHLMC packages to the allocated portal within 3 business days of the loan(s) being purchased
- Complete FNMA/ FHLMC CDs on Conventional loans as necessary. This includes requesting the Final
- Auditing and delivering Conventional Loans during Mid-Mont and/or Month-End, depending on volume
- Knowledgeable in Encompass
- Other post closing duties as needed
Post Closer
Sovereign Lending Group
2019.09 - 2021.11
- Checked accuracy and completeness of all paperwork.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Reviewed and validated details of loan applications and closing documentation.
- Prepared loan packages and closing instructions for bank employees.
- Manager overall closing process, providing status of the transaction throughout the closing to the appropriate parties.
- Resolved post-closing reconciliation issues including company reports and timelines.
- Verified receipt of payment and payment approvals.
- Distributed funds and backup/ accompanying documentation to Client, Lien Holders, and firm.
- Proactively managed customer relationships by monitoring customer timeline, needs, and issues.
Cashier Team Lead (2nd Job)
Ulta Salon And Cosmetics
2018.08 - 2021.03
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Maintained and updated security protocols for front desk operations.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
Charter Sales Assistant
Lux Bus America
2018.09 - 2019.08
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Fielded customer questions to share information about products, availability, and pricing.
- Gathered and prepared sales materials in preparation for sales meetings.
- Provide sales vs. projection results by preparing and forwarding sales tracking reports.
- Maintain customer database by inputting customer profile and updates; preparing and distributing daily, weekly and monthly reports.
- Review sales orders, ensuring payment, contracts and itineraries have been received.
- Proof travel itineraries and contact information to ensure accuracy.
- Oversee the day-to-day subcontracting process for the charter department.
- Manage inbound phone calls, emails, and quote activity.
- Assist sales team with quote follow up activities.
- Respond promptly to managers' queries.
Receptionist/HR Assistant
United Sports Brands
2017.08 - 2018.07
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Organized new employee orientation schedules for new hires.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Helped office staff prepare reports and presentations for internal or client-related use.
Temp Worker
Kimco Staffing
2016.05 - 2017.08
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Freed up staff to focus on advanced work by answering basic telephone calls, emails and letter inquiries.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
- Scheduled and coordinated office meetings, set up spaces and prepared materials for distribution.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Filling in for office positions.
- Working with companies in need of extra hands.
- Providing a good way to get experience in different work environments.
Service Center Representative
Pinnacle Inc.
2015.03 - 2016.05
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Receptionist/ Administer Assistant
Premium Asset Services
2013.06 - 2015.03
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Managed multi-line telephone system and greeted claimants during office visits.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
Certified Nursing Assistant
Chapman Healthcare Skilled & Subacute Center
2010.07 - 2013.03
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Worked well along with Respiratory Therapists, Register Nurses and other healthcare team
- Repositioning and changing patients every 2-3 hours
- Followed directions of licensed nurses to administer medications and treatments.
CNA - Certified Nursing Assistant
Palm Terrace Care Center
2008.05 - 2010.06
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
High School Diploma -
Vista Murrieta High School
Murrieta, CA06.2007
Skills
- Customer Accounts Management
- Customer Service and Assistance
- Order Entry
- Mortgage Loan Closing
- Customer Relations
- Telephone Skills
- Sorting and Labeling
- Time Management
- Data Inputting
- Organization and Efficiency
- Answer Telephone Calls
- Mail Handling
- Administrative Support
- Customer Service
- Data Entry Documentation
- Inpatient Care
Timeline
Post Closer
Hometown Equity Mortgage
2021.12 - 2022.09
Post Closer
Sovereign Lending Group
2019.09 - 2021.11
Charter Sales Assistant
Lux Bus America
2018.09 - 2019.08
Cashier Team Lead (2nd Job)
Ulta Salon And Cosmetics
2018.08 - 2021.03
Receptionist/HR Assistant
United Sports Brands
2017.08 - 2018.07
Temp Worker
Kimco Staffing
2016.05 - 2017.08
Service Center Representative
Pinnacle Inc.
2015.03 - 2016.05
Receptionist/ Administer Assistant
Premium Asset Services
2013.06 - 2015.03
Certified Nursing Assistant
Chapman Healthcare Skilled & Subacute Center
2010.07 - 2013.03
CNA - Certified Nursing Assistant
Palm Terrace Care Center
2008.05 - 2010.06
High School Diploma -
Vista Murrieta High School
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