Amy Sosa
Conroe,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
14
14
years of professional experience
Work History
Receptionist
Kraken Oil & Gas
Houston, Texas
01.2023 - 05.2024
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Receptionist
PBK Architects Inc.
The Woodlands, Texas
11.2021 - 02.2022
- Answered calls and concerns from clients and vendors on a daily basis as promptly as possible
- Checked pay applications for projects for Principals signature and pay logs for proper formatting and current price for project
- Organized lunch and learns and volunteer efforts with local organizations
- Submitted employee timesheets and expenses to prepare for payroll processing.
Customer Service Representative
Burnett Staffing ( Rectorseal )
Houston, Texas
11.2020 - 08.2021
- Successfully defused challenging customer issues, effectively fostering positive relationships through attentive and courteous communication
- Tracking customer requests, problems, and solutions through documented conversations
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
- Answered 20-30+ inbound calls per day assisting customers with status of orders and or concerns.
Administrative Assistant
Earthcare Management
Cypress, Texas
02.2020 - 09.2020
- Handled needs for clients by phone or through email
- Generated and submitted maintenance contracts to clients
- Created and dispatched job work orders to fulfill clients' requirements
- Reviewed and dispatched maintenance upgrades and irrigation estimates to the appropriate recipients
Administrative Coordinator
National Oilwell Varco-Gill Services
Houston, Texas
12.2016 - 08.2019
- Optimized inventory control by overseeing supply orders
- Collaborated with Credit department to facilitate customer set up and resolve accounts receivable issues
- Assisted in processing transfer orders, sales orders, and invoices for customers
- Generated purchase orders for vendor invoices
- Rectified discrepancies with orders and outstanding invoices
- Answered and directed phone calls, offering prompt responses and efficiently connecting callers to appropriate parties
HR Assistant
National Oilwell Varco
Houston, Texas
01.2015 - 12.2016
- Conducted thorough background and reference checks
- Developed and maintained training materials and benefits packets for new hires.
- Ensured the confidentiality of HR files and database maintenance
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Prepared reports on staff movement within the organization including transfers, promotions and terminations.
Administrative Assistant/Accounting Clerk
National Oilwell Varco
Houston, Texas
11.2010 - 01.2015
- Managed reception area and greeted visitors, customers, and vendors efficiently
- Issued ID badges and provided building access for employees and visitors
- Evaluated expense reports for accuracy submitted by Director of Operations
- Managed incoming calls and directed them using a multi-line telephone system
- Managed office inventory by regularly replenishing supplies
- Received and distributed incoming packages, mail, parcels, and correspondence on a daily basis
- Assisted in organizing safety appreciation luncheons for staff members
- Assisted with various accounting tasks including payroll, AP, and AR
- Coded invoices and other records to maintain organized and accurate records.
Skills
- Supply ordering
- Customer service
- Event Management
- Calendar Management
- Data Entry
- Inbound and Outbound Calling
- Problem-solving abilities
Timeline
Receptionist
Kraken Oil & Gas
01.2023 - 05.2024
Receptionist
PBK Architects Inc.
11.2021 - 02.2022
Customer Service Representative
Burnett Staffing ( Rectorseal )
11.2020 - 08.2021
Administrative Assistant
Earthcare Management
02.2020 - 09.2020
Administrative Coordinator
National Oilwell Varco-Gill Services
12.2016 - 08.2019
HR Assistant
National Oilwell Varco
01.2015 - 12.2016
Administrative Assistant/Accounting Clerk
National Oilwell Varco
11.2010 - 01.2015
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