Amy S. Padilla
Franklin,TN
Summary
Experienced, Compassionate, Multi-State, Board Certified Nurse Practitioner and healthcare leader with over 10 years of progressive telehealth experience and 20+ years in advanced clinical practice. Proven success in developing and scaling remote care delivery models for patients with complex chronic conditions. Demonstrated ability to lead multidisciplinary teams, implement high-quality care programs, and drive performance improvements in quality, cost, and patient outcomes. Adept in change management, clinical workflow optimization, and technology integration in fast-paced environments. Passionate about advancing equitable, patient-centered care in evolving healthcare landscapes.
Overview
26
26
years of professional experience
Work History
Nurse Practitioner/Director of Clinical Services
PreferCare
Franklin, TN
07.2024 - Current
- Provide advanced practice nursing services via telehealth, including health maintenance, health promotion, and evaluating and treating a wide range of chronic health issues.
- Manage clinical services for home-based and office-based care delivery for people with multiple chronic conditions.
- Act as clinical thought leader, participating actively in developing and revising clinical workflows, standard operating procedures, and clinical content in collaboration Chief Medical Officer and Director of Clinical Operations.
- Collaborate with the Chief Medical Officer to build and improve the clinical care model to achieve corporate performance expectations on quality, cost, outcomes, equity, and utilization.
- Train and supervise field clinicians to ensure all processes, policies, and protocols are followed.
- Ensure field clinicians complete all documentation, coding, and communication requirements on a timely basis.
- Monitor and optimize the efficiency of all clinical care teams.
- Manage evidence-based care management programs tailored to patient needs, including those with complex health conditions.
- Lead and manage clinical teams, ensuring adherence to updated policies and protocols and fostering a culture of continuous education and improvement.
- Maintain a focus on driving high-quality, ethical, equitable, safe, and cost-effective care.
- Train clinical staff on programmatic requirements and ensure ongoing adherence to clinical standards, documentation, and performance expectations.
- Maintain meticulous patient care records, ensuring accurate data reporting and compliance with healthcare regulations.
- Collaborate with multidisciplinary teams to review and optimize healthcare processes, documentation, coding, and quality performance.
- Audit clinical records for completeness, quality, and accuracy.
- Lead and supervise clinical personnel, including nurse practitioners and licensed practical nurses.
Director of Clinical Services/Nurse Practitioner
Spiras Health
Brentwood, TN
06.2016 - 07.2024
- Guide and direct clinical colleagues to ensure all processes, policies, and protocols align with rules and regulations, including HITRUST requirements.
- Ensure performance of the clinical market delivery team, including Nurse Practitioners and field clinicians, aligns with defined metrics for clinical, process, and financial metrics.
- Development and oversight of clinical model, ensuring adherence and clinical excellence in delivery of care, consistently.
- Provide oversight of clinical process change, including decision making and documentation.
- Champion change management efforts for clinical team.
- Interview, hire, retain quality clinical colleagues to support staffing needs in multiple markets.
- Collaboration with VP of Clinical Experience and Chief Medical Officer in the innovation and evolution of clinical model.
- Development of clinical policies and standard operating procedures in collaboration with clinical leadership team.
- Development of Patient Advocate Team for management of Social Determinants of Heath to ensure closure of identified needs and case management referrals.
- Implementation of internal clinical rounds with Nurse Practitioners and Medical Director.
- Implementation of clinical rounds with multiple health plans.
- Support and present clinical outcomes to JOC for multiple health plans.
- Present clinical measures to ELT during Monthly Operations Review.
- NP auditing for clinical excellence and metrics.
- Identifying and engaging patients for enrollment into Spiras program.
- Providing Telehealth services for patients with multiple chronic conditions throughout multiple markets and states.
- Training of new clinical colleagues including Nurse Practitioners and field clinicians upon hire.
Certified Nurse Practitioner, Clinical Coordinator
Take Care Health Systems
12.2008 - 06.2016
- Management of clinical operations for two healthcare clinics, 6-8 nurse practitioners, ensuring quality measures taken with POC testing, including documentation and adherence to OSHA requirements.
- Responsible for assessment, diagnosis, and treatment of acute and chronic conditions. Performing health and wellness evaluations including Medicare Wellness Exams.
Certified Nurse Practitioner
Vanderbilt Department of Neurology
12.2002 - 05.2005
- Responsible for diagnosis and management of various neurological conditions for new and established patients.
- Perform detailed neurological examinations, ordering of labs and imaging, EEG, EMG, NCV. Assisted EMG, NCV testing.
- Initiating and adjusting medications as appropriate.
- Specialized in assessment, diagnosis, and treatment of various types of headaches.
- Multiple Sclerosis Clinic- detailed history and physical examination of new and established patients. Ordering of labs and imaging, adjusted medications as appropriate, MRI review in collaboration with MD for diagnosis and identification of disease progression.
Certified Nurse Practitioner
Vanderbilt Medical Group, Gastroenterology
03.2001 - 12.2002
- Performed consultations for screening colonoscopies, performed physical examinations. Provided education on endoscopic procedure and preparation.
- Management of patients with various GI symptoms and conditions.
- Prescribed and adjusted medications appropriate.
Certified Nurse Practitioner
Vanderbilt Medical Group, Urogynecology
03.2001 - 12.2002
- Performed annual gynecological exam and screening.
- Treatment of various gynecological conditions.
- Assessment, diagnosis, and treatment of urinary incontinence.
- Performed and interpreted Urodynamics testing, provided treatment options based on outcome.
- Performed KCL testing for diagnosis of interstitial cystitis, provided treatment for IC.
- Performed biofeedback for chronic pelvic pain.
- Instructed patients on use of pessaries for vaginal prolapse.
- Research Coordinator for Opticon catheter study.
Certified Nurse Practitioner PRN
Vanderbilt Health Services, Family Practice and Walk-In Clinic
03.2001 - 03.2002
- Responsible for examination, diagnosis and treatment of acute illness, injury and chronic conditions in patients from infancy through adulthood.
- Performed well-patient physical exam and preventative education.
- Ordered additional testing as appropriate.
- Placed referrals for further evaluation as needed.
Certified Nurse Practitioner
Lewisburg Medical Clinic, Lewisburg, TN
Lewisburg, TN
09.1999 - 01.2001
- Autonomously responsible for the primary care of primarily Medicaid population from infancy through geriatric population, including women's health.
- Responsible for the treatment of chronic and acute conditions.
- Ordered and interpreted testing; referred for additional management when needed.
Education
Master of Science - Family Nurse Practitioner
Vanderbilt University
Nashville, TN08.1999
Bachelor of Arts - Psychology
University of Tennessee
Knoxville, TN05.1996
Skills
- Telehealth & Remote Patient Care
- Multisite Team Leadership & Mentorship
- Clinical Program Development
- Regulatory Compliance (HITRUST, CMS)
- Clinical Quality & Utilization Management
- Value-Based Care Delivery
- Clinical Workflow Development and Optimization
- Change Management and Process Improvement
- EHR Systems & Documentation Standards
- Patient Advocacy & Social Determinants of Health
Timeline
Nurse Practitioner/Director of Clinical Services
PreferCare
07.2024 - Current
Director of Clinical Services/Nurse Practitioner
Spiras Health
06.2016 - 07.2024
Certified Nurse Practitioner, Clinical Coordinator
Take Care Health Systems
12.2008 - 06.2016
Certified Nurse Practitioner
Vanderbilt Department of Neurology
12.2002 - 05.2005
Certified Nurse Practitioner
Vanderbilt Medical Group, Gastroenterology
03.2001 - 12.2002
Certified Nurse Practitioner
Vanderbilt Medical Group, Urogynecology
03.2001 - 12.2002
Certified Nurse Practitioner PRN
Vanderbilt Health Services, Family Practice and Walk-In Clinic
03.2001 - 03.2002
Certified Nurse Practitioner
Lewisburg Medical Clinic, Lewisburg, TN
09.1999 - 01.2001
Master of Science - Family Nurse Practitioner
Vanderbilt University
Bachelor of Arts - Psychology
University of Tennessee
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