Amy Sparks Austin
Huntsville,AL
Summary
Adept at driving financial accuracy and team efficiency, I enhanced reconciliation processes at Gulf Distributing Holdings, achieving significant error reduction. My leadership fostered a culture of continuous improvement and professional growth, while my expertise in financial analysis and strong communication skills ensured compliance and streamlined operations.
Overview
7
7
years of professional experience
Work History
Reconciliation Manager/Accounts Receivable Supervisor
Gulf Distributing Holdings
04.2021 - 09.2024
- Enhanced reconciliation accuracy by implementing automated processes and streamlining workflows.
- Coached junior team members to enhance their skill sets and contribute effectively to the reconciliation process.
- Analyzed complex financial transactions to identify potential errors or anomalies, facilitating prompt resolution.
- Strengthened internal controls through periodic reviews of existing protocols in line with evolving industry standards.
- Reduced discrepancies in financial data by conducting thorough investigations and resolving issues promptly.
- Managed a team of reconciliation analysts, resulting in increased efficiency and reduced errors.
- Evaluated existing controls within the reconciliation process, recommending enhancements where necessary to strengthen compliance efforts.
- Maintained up-to-date knowledge of industry regulations impacting the reconciliation function, ensuring adherence to relevant guidelines at all times.
- Conducted regular reviews of account reconciliations to detect trends, patterns, or areas requiring improvement.
- Assisted in budget preparation by accurately reconciling accounts for timely financial reporting.
- Prepared comprehensive reports on reconciliation activities for senior management review and decision-making purposes.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
- Achieved consistent accuracy in billing processes through diligent oversight and proactive identification of errors.
- Set goals for accounts receivable team of 8 clerks and developed strategies to meet goals.
- Reduced invoice disputes by establishing clear invoicing guidelines and protocols for the team.
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
- Set goals for accounts receivable team of 8 clerks and developed strategies to meet goals.
- Resolved complaints from clients and customers and fielded overall company reviews.
- Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.
- Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
- Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Maintained strong relationships with clients by addressing inquiries promptly and professionally.
- Ensured compliance with company policies and industry regulations through regular audits and updates to departmental procedures.
- Provided exceptional support during annual audits by maintaining organized records and facilitating information requests from external auditors efficiently.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits.
- Processed incoming payments in accordance with established financial policies.
- Reconciled daily AR ledger and verified proper posting.
- Completed daily process adjustments to maintain accuracy.
- Updated aging reports based on daily audits.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
General Manager
Burger King
04.2017 - 04.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Master of Science - Accounting MACC
Athens State University
Athens, AL12-2025
Bachelor of Science - Accounting
Athens State University
Athens, AL07-2021
Skills
- Strong Communication Skills
- Team Leadership Qualities
- Decision-Making Competence
- Performance Metrics Monitoring
- Regulatory Compliance Awareness
- Interpersonal relationship building
- Data analysis proficiency
- Internal controls implementation
- Accounting principles knowledge
- Training and Development Abilities
- Financial Reconciliation Expertise
- General Ledger understanding
- Budgeting and Forecasting Knowledge
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
Timeline
Reconciliation Manager/Accounts Receivable Supervisor
Gulf Distributing Holdings
04.2021 - 09.2024
General Manager
Burger King
04.2017 - 04.2021
Master of Science - Accounting MACC
Athens State University
Bachelor of Science - Accounting
Athens State University
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