Amy Spence
Panama City,FL
Summary
With over 27 years experience and knowledge in food service and restaurant management, I am a highly motivated service worker with exceptional social skills and communication abilities, and customer service background. I am a detailed oriented team player with strong organizational skills who has a passion for food and enhancing the guests experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager on Duty
Black Bear Bread Company
04.2024 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Monitored workflow to improve employee time management and increase productivity.
Manager on Duty
Watersound Village Market And Town Center
09.2023 - 03.2024
- Trained employees in essential job functions
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Server Supervisor
The Great Southern Cafe
01.2017 - 09.2023
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
Server
Schooner's Restaurant
04.2010 - 10.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Surgical Technology
Gulf Coast State College
Panama City, FL01.2007
Associate of Arts -
Gulf Coast State College
Panama City, FL07.2002
High School Diploma -
Bay High School
Panama City, FL06.1998
Skills
- Customer service focus
- Delegation capabilities
- Staff Training and Development
- Scheduling proficiency
- Staff Management
- Goal-Oriented
- Processes and procedures
- Employee Motivation
- Inventory Control
Certification
ServSafe Certified
Timeline
Manager on Duty
Black Bear Bread Company
04.2024 - Current
Manager on Duty
Watersound Village Market And Town Center
09.2023 - 03.2024
Server Supervisor
The Great Southern Cafe
01.2017 - 09.2023
Server
Schooner's Restaurant
04.2010 - 10.2016
Surgical Technology
Gulf Coast State College
Associate of Arts -
Gulf Coast State College
High School Diploma -
Bay High School
ServSafe Certified
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